Iam Support Engineer

We are looking for an experienced Identity & Access Management (IAM) Engineer to join our cybersecurity team and support the design, implementation, administration, and optimization of enterprise IAM solutions.

The ideal candidate will have hands-on experience across SSO, IGA, PAM, identity lifecycle management, access governance, and authentication technologies, with expertise in platforms such as Okta, Ping Identity, SailPoint, Saviynt, and BeyondTrust.

Key Responsibilities:

• Design, implement, configure, and support enterprise IAM solutions across cloud and on-premises environments.
• Manage and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation, and adaptive authentication.
• Configure and administer Okta and Ping Identity platforms for SSO, MFA, application integration, and identity federation.
• Implement and support SailPoint and Saviynt for Identity Governance & Administration (IGA).
• Manage end-to-end Joiner, Mover, Leaver (JML) identity lifecycle processes.
• Configure user provisioning, de-provisioning, access requests, approvals, roles, entitlements, and access certification campaigns.
• Perform application onboarding and develop/configure connectors for enterprise applications.
• Design and implement Role-Based Access Control (RBAC), least-privilege access, and Segregation of Duties (SoD) controls.
• Administer and support Privileged Access Management (PAM) solutions, including BeyondTrust.
• Manage privileged accounts, service accounts, credentials, vaulting, password rotation, and privileged session controls.
• Troubleshoot authentication, authorization, provisioning, federation, and access-related issues.
• Integrate IAM platforms with Active Directory, LDAP, HR systems, ITSM platforms, SaaS applications, and cloud services.
• Work with protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, and REST APIs.
• Develop automation and integrations using REST APIs, PowerShell, Python, or similar scripting technologies.
• Monitor IAM platforms and resolve incidents while ensuring SLA and security requirements are met.
• Participate in IAM platform upgrades, migrations, integrations, and new implementations.
• Maintain technical documentation, architecture diagrams, configuration guides, and operational runbooks.
• Collaborate with Cybersecurity, Infrastructure, Application, HR, Audit, and Business teams.
• Support IAM audits, compliance requirements, access reviews, and security assessments.
• Identify opportunities to automate IAM processes and improve operational efficiency.