Iam Support Engineer

Role & responsibilities

Role: SeniorAdministrator - IAM Operations

Job Responsibilities : • Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform. • Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques. • Provide day-to-day administration, configuration, and support of the One Identity Manager platform. • Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment. • Manage dynamic role and policy configurations within One Identity Manager. • Handle bulk data imports, reports, and minor bug fixes related to the platform. • Document changes and standard operating procedures to ensure consistent and efficient support. • Contribute to automation and continuous improvement initiatives related to the One Identity platform. • Participate in release testing and quality assurance activities for One Identity solutions. • Provide leadership, mentorship, and technical guidance to Level 2 engineers.

• Strong experience (typically 3-5+ years) working with One Identity Manager. • In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors. • Proficiency in SQL Server and PowerShell scripting for administration and automation tasks. • Familiarity with identity and access management (IAM) principles and best practices. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. • Experience in an agile environment and familiarity with tools like Jira. • Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences

Preferred candidate profile