IBMi Production Support

Role & responsibilities

• 60 to 120 Months of experience in IBM i IT Infrastructure
• Admin and troubleshooting Skills of IBMi Operating System.
• Operating System (general), Ops Navigator, BRMS, Good coding knowledge of CLLE, RPGLE, HMC & TCP/IP.
• Knowledge/Experience in IBM i Performance Management.
• Seasoned IBM i (AS/400) Administrator at GCB5-equivalent level, owning end-to-end platform operations across LPARs, PTFs, firmware coordination, and capacity/performance management.
• Strong hands-on skills in system configuration and security: user/profile management, authorities, auditing, object-level controls, and compliance-aligned hardening.
• Deep operational expertise in storage and availability: ASP/IASP management, BRMS backups/restores, HA/DR readiness, and regular recovery testing with clear RTO/RPO focus.
• Proven production support capability: job/queue management, subsystem tuning, spool/output control, IPL planning, and proactive monitoring to prevent incidents.
• Confident in IBM i networking and connectivity: TCP/IP, DNS, FTP/SFTP, certificates, and integration touchpoints with distributed platforms and middleware.
• Experienced in Role Swap activities (HA switchovers/failbacks), including runbook execution, validation checks, stakeholder comms, and post-activity stabilisation.
• Strong crisis handling during P1/P2 incidents: rapid triage, impact assessment, structured troubleshooting, vendor engagement, and disciplined problem management through to RCA.
• Acts as Technical SME and mentor to Production Support teamscoaching on diagnostics, best practices, and building reusable knowledge articles/runbooks.
• Comfortable working 24x7 shift schedules and on-call rotations, with a “get it done” mindset and clear handovers to maintain service continuity
• Third Party Tools: Power HA, Connect:DIRECT, OnDemand Report Archiving tool, iDoctor & PowerLock.
• Performing system IPL
• Knowledge of iASP.
• Knowledge on iCluster and troubleshooting on errors.
• Knowledge on WAS and MQ applications and provided basic trouble shooting.
• Installing PTF’s (Program Temporary Fixes), License Keys and Software Licensed Programs.
• Should be well versed with ITIL concepts and more specific understanding of Service operations activities.
• Worked in an infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer.
• Ability to work effectively as a team player.
• Good Communication and interpersonal skills
• Banking domain experience will be added advantage.
• Experience with standard change, incident and problem management process.
• Willingness to work in 24x7x365 IBM i environment including on-call rotation, weekend work, etc.
• Must be able to perform well as a member of a larger team.
• Ability to establish mutual expectations with clients is required. Ensuring that the processes are adhered to.
• Excellent oral and written communication skills (English) are critical for success in this job.
• Must be motivated, and able to manage multiple tasks.