IBMi Support Engineer

• Maintaining the availability, stability, and performance of IBM i environments and business-critical applications.

  • Production support
  • Incident and Problem management
  • System Administration
  • Application support
  • Performance Monitoring
  • Troubleshooting
  • Backup and Recovery
  • Journaling
  • Job scheduling
  • User Administration.

• Provide 24x7 support, including weekend, holiday, and on-call coverage for critical production systems

• Support and monitor applications such as JDA/Blue Yonder, XStore, Vertex, ETL, EDI, Robot Scheduler, Tomcat, Infor XA (MAPICS), JD Edwards, and other IBM i-based applications.

• Strong knowledge of IBMi administration, BRMS, high availability solutions, production support and operational best practices is required

• Excellent troubleshooting, communication and coordination skills

• Any experience on AS/400 development will be an added advantage.

Responsibilities:

• Troubleshooting batch job failures
• Performing root cause analysis
• Supporting change and release activities
• Managing system health and performance
• Handling backup and recovery operations
• Supporting disaster recovery activities
• Coordinating with business users, application teams, infrastructure teams, and vendors to resolve complex technical issues.
• PTF management,
• Cumulative package installation,
• IBMi OS upgrades,
• Technology Refresh implementations,
• System patching,
• Third-party application installation and upgrades,
• Migration activities
• Post-implementation validation
• User communication regarding the status and estimated resolution times for tickets.
• Documentation of recurring issues and resolutions
• Ensuring compliance with defined SLA s and providing prompt response to user queries.
• Flexible to work in shift hours and providing on call support during weekends and outside working hours as required.
• Excellent analytical and communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.