ICM Support Engineers

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Job Title: ICM Support Engineers

Location: Redmond, WA/Onsite

Position type: Full time/Permanent role

Job Description

Must Have Technical/Functional Skill

Microsoft power pages; Azure fundamentals; Kusto; ICM

Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc.

Roles & Responsibilities

Support Analyst (L1/L2/L3/)

Incident Management & Support

• Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.

• Own Sev3 and Sev4 incidents from acknowledgment to closure.

• Perform root cause analysis and document findings.

• Coordinate with engineering, CSS, and operations teams during critical incidents.

• Ensure SLA compliance for incident response and mitigation activities.

• Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.

• Participate in on-call rotations and incident bridges