ICT Associate - Systems Support

The position requires solid working experience in ICT operations, Linux server environments, infrastructure and deployment support, and the software development lifecycle.

The ICT Associate - Systems Support works closely with the ICT Specialist, the OCM-ICO Lead Developer, the OCM-ICO DevOps and Network Lead, and project stakeholders to coordinate the verification, deployment, and documentation of system components within the OCM-ICO infrastructure. Ownership of the OCM-ICO data center, network, and server infrastructure rests with OCM-ICO; the role works in support of and under the direction of the OCM-ICO DevOps and Network Lead on all infrastructure matters. Technical direction for the project is provided on a distributed basis. The role, therefore, serves as the designated on-site technical point of contact, maintaining continuous communication with the ICT Specialist so that technical direction, delivery progress, risks, and emerging issues are conveyed accurately in both directions and without delay. The role carries substantial on-site autonomy and calls for corresponding professional judgment, initiative, and reliability.

The role also supports knowledge transfer through technical collaboration with OCM-ICO personnel to strengthen institutional technical capability and support the long-term sustainability and maintainability of the system after project completion.

Role Purpose

The role coordinates on-site technical implementation activities, supports the verification and upkeep of project environments, assists with deployment and development tooling, monitors delivery progress, and maintains technical documentation under the direction of the ICT Specialist and OCM-ICO technical leadership. The ICT Associate - Technical Coordination further contributes to issue identification, escalation, security and compliance verification, and stakeholder coordination throughout the sprint-based delivery lifecycle.

Reporting to the designated ICT Specialist and working under the technical supervision of OCM-ICO, the role ensures that assigned outputs — including environment verification activities, deployment support, coordination records, progress reports, and supporting documentation — are delivered in accordance with project requirements, engineering standards, security requirements, and milestone timelines. The role additionally contributes to institutional capacity development through collaborative technical engagement with OCM-ICO counterparts, supporting long-term operational sustainability after project completion.

Functions / Key Results Expected

Reporting to the ICT Specialist, the incumbent will be responsible for:

1. Coordinating On-Site Technical Implementation and Project Communication

2. Supporting Infrastructure, Environment, and Deployment Activities

3. Supporting Development Workflows and Project Tooling

4. Participating in Agile Delivery and Engineering Processes

5. Upholding Operational Quality, Security, and Compliance

6. Maintaining Technical Documentation and Progress Reporting

7. Contributing to Knowledge Transfer and Institutional Capacity Building

Skills

Agile Methodologies, Computer Networking, DevOps, Information Technology Operations, Information Security, Linux System Administration, Software Development Life Cycle, Technical Documentation, Network troubleshooting.

Education Requirements

Required

• Secondary school (or equivalent) with 6 years of relevant experience OR
• Bachelor's degree (or equivalent) in any discipline with 2 years of relevant experience.

Experience Requirements

Required

• Relevant experience is work in ICT operations, systems administration, technical support, or IT infrastructure.
• Working knowledge of Linux-based server environments — file permissions, package management, service management, and log inspection via the shell. Any distribution or comparable Unix-like experience is acceptable.
• Experience in supporting or participating in the software development lifecycle, including one or more of the following: version control, testing, and/or deployment processes.

Desired

• Experience with collaborative or Agile software development practices.
• Familiarity with AI-assisted development tooling and workflows.
• Experience working with substantial autonomy under distributed or remote technical supervision.
• Experience in supporting or coordinating ICT projects involving multiple institutional stakeholders.
• Exposure to enterprise web application environments and REST API-based systems.
• Experience in supporting hardware commissioning, network configuration, or field deployment activities.

Language Requirements

English: Fluent

Filipino: Fluent

Additional Information

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.