ICT Change Coordinator

What you'll do

As the ICT Change Coordinator, you will play a pivotal role in coordinating and administering change management processes across Queensland Health's digital environment. You will ensure changes and their impacts are clearly defined, assessed, approved and communicated effectively to stakeholders, while monitoring and managing change activities that support always current initiatives. You will provide expert advice, leadership and training to eHealth Queensland and Hospital and Health Service stakeholders, ensuring compliance with established change and release management frameworks and standards. As a trusted subject matter expert, you will offer interpretation, coaching and support for complex change management activities, while contributing to business change initiatives including stakeholder engagement, communications, training and benefits realisation. You will also drive continuous improvement by reviewing IT Service Management (ITSM) practices, identifying opportunities to enhance processes, and promoting high-quality, safe and customer-focused service delivery in line with organisational standards and workplace health and safety requirements.

About you

We are searching for someone who has:

• Demonstrated ability or the ability to quickly learn ITSM tools such as ServiceNow and Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily change / release / configuration management (SFIA: CHMG Level 4; RELM Level 3)
• Demonstrated ability or the ability to quickly acquire knowledge of deploying and integrating new digital capabilities through proper change implementation, planning and management (SFIA: CIPM 5)
• Well-developed interpersonal, consultation, negotiation and communications skills including the ability to influence a wide range of key stakeholders (NHS: Effective and strategic influencing)
• Proven analytical, conceptual and problem solving skills and an ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities (NHS: Effective and strategic influencing)
• Ability to meet service delivery targets by performing multiple tasks within agreed priorities, time frames and accountabilities (NHS: Drive for Results)
• Ability to work autonomously and as a member of a team to achieve agreed outcomes (NHS: Collaborative Working);
• Conceptual and analytical skills to confirm adherence of changes to the ICT Change Management process and the ability to respond to client business requirements (SFIA: CORE Level 3).

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.