ICT Change Manager

Take the next step in your career with this exciting opportunity within eHealth. Co-ordinate and administer the Information and Communication Technology (ICT) Change Management process of eHealth Queensland as it relates to ‘always current’ activities led by eHealth Queensland. Provide support and advice to stakeholders across Queensland Health on aspects of change and release management, implementation planning and ITIL process.

What you'll do

• Co-ordinate and administer the change management process, ensuring any change and its impacts are clearly defined, approved, and communicated effectively to key stakeholders
• Monitor and manage all aspects of changes implemented in support of always current activities, including root cause analysis and problem identification.
• Provide expert advice and leadership to eHealth Queensland and HHS stakeholders to ensure that requests for change that relate to enterprise releases of always current activity comply with Queensland Health process standards and process frameworks
• Provide training and support to relevant stakeholders in the use of the Change Management processes.
• This position is a key reference point for interpretation, advice, coaching and support for complex change management activities and eHealth ICT Change and Release processes.

About you

We are searching for someone who has:

• Demonstrated ability or the ability to quickly learn ITSM tools such as ServiceNow and Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily change / release / configuration management (SFIA: CHMG Level 4; RELM Level 3)
• Demonstrated ability or the ability to quickly acquire knowledge of deploying and integrating new digital capabilities through proper change implementation, planning and management (SFIA: CIPM 5)
• Well-developed interpersonal, consultation, negotiation and communications skills including the ability to influence a wide range of key stakeholders (NHS: Effective and strategic influencing)
• Proven analytical, conceptual and problem solving skills and an ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities (NHS: Effective and strategic influencing)
• Ability to meet service delivery targets by performing multiple tasks within agreed priorities, time frames and accountabilities (NHS: Drive for Results)
• Conceptual and analytical skills to confirm adherence of changes to the ICT Change Management process and the ability to respond to client business requirements (SFIA: CORE Level 3).

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing & development

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.