ICT Engineer

• Responsible for overall operations coordination with MS internal teams, MS contractors, etc. meeting timelines for the individual IT silo’s requirement
• Focal point all installation requests for different IT Teams for Branches IT comms room. Raising Change Management request.
• Work closely with different IT third party vendors for equipment delivery for branches IT comms room. Coordinate with IT staffs in remote branch location to ensure smooth delivery handling
• Branches Comms Room Power-down management: Event planning and Remote coordination with different IT vendors and all participating internal IT silos
• Equipment Disposal Preparation: obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management for approval
• Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.
• Build up rack matrix / elevations and manage the same, based on the requirement from different silos.
• Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.
• Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request.
• Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers.
• Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.
• Knowledge on cabling, Panduit products
• Update equipment inventory management system and rack elevations.
• Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.
• Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing
• Prepare defect lists for different MS contractors and Service providers installation.
• Centralize all decommission requests for different IT silos. Raising change management request.
• Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records
• Provide weekly reporting on project construction status to regional EDC team.
• Document management
• Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events
• Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved

Job Level Specific Duties

• Able to work in Shifts (morning/afternoon) when there is any shortage of resources
• Monitor the Service Now Queue and accept the tickets, assign the tasks to the team
• Audit regular Audit to check if the Inventory management systems is updated regularly by the team
• Update respective tools to support the operations
• Perform user acceptance testing of any new tools
• Create ad-hoc reports
• Update Sharepoint sites
• Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.
• Identify opportunities for growth within the customer environment.

Typical Years of Experience

• Typically requires 2-5 years relevant experience.

Minimum Education and Certifications

• Graduate degree or equivalent combination of education and work experience.

Skills

• Language: Fluent in English would be an additional advantage (Read and Write)
• Experience/Knowledge: Data center related work experience
• Good understanding of server installation procedure
• Good understanding of data center infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc). CDCP is a plus
• IT Hardware: (not limited to)
• Cable (UTP/fiber) patchings and testing technique
• Working in a fast paced, dynamic environment and can work under pressure