ICT Executive (Temporary)

Responsibilities

• To upkeep of hardware and peripherals, installation and configuration, repair and maintenance, etc

• To ensure compliance with legal Software licenses.

• Tasked with monitoring and maintaining computer systems and networks, mail server, website, antivirus, NAS, Wi-Fi, etc.

• To create/remove user login and necessary access right in all software application as approved by HOD

• Responsible for diagnosing any hardware or software faults with these systems and solve issues either in person or over the phone or through remote access

• Attending and logging to queries of staff and operators on related system or applications

• To obtain quotations for any ICT related products

• To assist in photocopier setup in printing and scanning

• To handle Club’s General Meeting (EGM/AGM) proxy processes from the system till final results i.e. data entry and accuracy, proxy summary, listing and checking by members, etc

• Technical support includes help desk to members, staff and operators

• Responding to call-outs in a timely manner

• Any other duties as assigned by ICT Manager from time to time

Members:

• Assist in troubleshooting members’ mobile phone, tablets, browsers connection/setting to website, online booking, etc

• Responsive in managing the feedback/ comments from members

• Logging the queries of members

Monthly Task:

• To check and remove resigned (inactive) users from the server network login, all other application software access

• To record all the tasks and submit report to ICT Manager by the first week of the month

Daily Task:

• To check windows, log all servers for any errors

• To check backup jobs completed as per schedule

• To check on Network Attached Storage (NAS)

• To check on Antivirus updates and all PCs are updated, to monitor log for any virus at all connected PC

• To ensure that QiSoft door access interface is running normally

• To log all users and members support request either verbally or written request

• To record all the above and submit report to ICT Manager by the Monday of the week

• To be available for urgent ICT assistance outside normal working hours when required.