ICT Field Support Analyst

Location: North Wilkesboro, NC, United States

Job ID: 17622

Date Posted: Aug 12, 2026

Get Involved! What do we believe? Demonstrate Biblical Integrity At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity? Respond with Compassionate Action We are seeking a ICT Field Support Analyst to join our Information Technology team in N. Wilkesboro, NC . Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of ICT Field Support Analyst , you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Configure, install, maintain, and troubleshoot computer hardware, operating systems, communications equipment, and related field technology.
• Assess the technology needs of field offices, monitor system performance, and support capacity planning to ensure reliable and scalable IT operations.
• Configure and deploy enterprise software and endpoint management solutions to support secure and consistent technology environments.
• Partner with regional and disaster response ICT teams to develop and maintain mission-critical IT solutions that are reliable, portable, and field deployable.
• Provide responsive on-site, remote, and on-call technical support for domestic and international field operations in accordance with established service levels and operating procedures.
• Other duties as assigned.

What are the qualifications? Serve with Excellence As a qualified candidate, you will have the following skills and experience:

• Bachelor's degree from a four-year college or university and three (3) or more years of related experience and/or training; an equivalent combination of education and experience will also be considered.
• Thorough knowledge of networking principles and applications, including the design, implementation, and troubleshooting of network infrastructure such as DHCP, routing, switching, VLANs, and related technologies.
• General knowledge of enterprise networking, endpoint management, and mobile device management (MDM) solutions, with experience or familiarity with platforms such as Cisco Meraki, Ubiquiti UniFi, Cradlepoint, Hexnode, Meraki Systems Manager, or ManageEngine preferred.
• Comprehensive knowledge of computer and laptop deployment, repair, maintenance, and technical support, with working knowledge of satellite-based communication systems (including VSAT and SAT phone technologies) and AC/DC electrical systems to ensure technology infrastructure is properly deployed and supported.
• 12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.

What are the benefits? Walk in Bold Faith Samaritan's Purse is proud to offer a competitive benefits package, including:

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Type: Full-Time

Department: Information Technology

Location: (On-Site) N. Wilkesboro, NC

Language Requirement: Fluency in English (required)

Travel: 50 days/annually; required travel documents and vaccinations for entry into foreign countries will be necessary

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Location: North Wilkesboro, NC, United States

Date Posted: Aug 12, 2026