ICT Manager

About Gateways:
At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.
 
The role:
We are seeking an ICT Manager to lead Gateways' ICT operations function and ensure technology, systems and digital services are secure, reliable and aligned with organisational priorities.
 
This is a unique opportunity to build and shape Gateways' internal ICT function. Working closely with the Chief Strategy Officer and stakeholders across the organisation, you'll have the scope to strengthen capability, mature governance, drive digital improvements and establish the foundations that will support future growth and innovation.
 
Reporting to the Chief Strategy Officer, you will oversee ICT service delivery, governance, vendor management and continuous improvement initiatives while enabling effective use of technology across the organisation.
 
The successful candidate will demonstrate:

• Strong ICT leadership capability with the ability to balance strategic priorities, operational needs and organisational risk
• Experience managing ICT services, infrastructure, systems and external service providers, including Microsoft 365 and Azure environments
• Knowledge of cybersecurity, privacy, access controls, business continuity and disaster recovery practices
• Experience contributing to ICT strategy, governance, policy development and organisational change
• Excellent communication and stakeholder management skills
• Experience managing ICT budgets, procurement, contracts and service levels
• Strong problem-solving, decision-making and organisational skills
• Relevant qualifications in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent senior ICT experience

Why Gateways?
At Gateways you will find more than a job - you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.
 
We also offer:

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)

For further information and/or to request a position description, please email [email protected]  
 
Please include an updated resume and cover letter when submitting your application.
 
Applications for this role close at 3pm, Friday 28th August.
 
At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.
 
We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.
 
If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.
 
Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.