ICT Manager

Job Duties and Responsibilities

You will support company leaders and management team in planning and implementing ICT plans.

Your responsibilities will include:

• Promote digital transformation by providing advice on suitable ICT tools and applications to be embedded into the company's ICT plans.

• Guide staffs in their adoption and use of good ICT practices, tools and applications to enhance staff productivity and optimize workflows.

• Support ICT infrastructure management, including putting in place essential ICT security measures.

• Handle team to deploy and configure multifunction printers (MFPs/Inkjet) and print servers, implement and support print management, document capturing, and document management systems across on-prem, cloud, and hybrid setups.

• Handle team to integrate MFPs &/or solutions with customer IT environments, Configure scanning workflows, OCR, SMB/FTP, and cloud routing.

• Provide Helpdesk support and manage escalations.

• Support pre-sales activities, project management and assist with technical proposals, create new business with Sales team.

Requirement

• Diploma/Degree in IT, Networking, or Computer Engineering.
• Strong knowledge of TCP/IP, VLANs, switching, routing, and firewalls.
• Experience with Operating Systems, Active Directory, Entra ID, Cloud Applications
• Services (M365 & Google Workspace)
• Familiarity with print/scan environments, capture solutions, or DMS is an advantage.
• Strong troubleshooting and communication skills.