ICT Operations Specialist

Uplyft are seeking an experienced ICT Operations Specialist to join our team.

About Uplyft

Uplyft (formerly Wanslea) is a leading provider of services for children, young people, and families across Western Australia. Founded in 1943, we have now expanded to offer a wide range of programs and services that support children, young people and families at every stage of life.

Why join Uplyft?

At Uplyft, your work makes a real difference. You won’t just have a job — you will support children, young people, and families, helping to build safer, stronger, and more resilient communities.

We value people who bring their whole selves to work. Our team reflects our commitment to diversity, inclusion, and collaboration, where differences are celebrated and every voice matters.

Joining Uplyft means being part of a professional, purpose-driven organisation where your skills, ideas, and compassion help transform lives every day.

• Permanent full-time position
• Based at our Bentley Office with free parking on site
• Salary starting from $92,016.12 per annum plus superannuation
• Opportunity to salary package
• Ongoing professional development opportunities
• Additional paid break between Christmas and New Year
• Unique opportunity to work in an organisation passionate about diversity and inclusion
• Amazing people and rewarding team culture with highly capable and welcoming colleagues

About the role

The ICT Operations Specialist provides day-to-day ICT support across Uplyft’s multi-site environment and is the primary point of contact for staff ICT support. The role provides first and second line support, taking ownership of incidents and service requests through to resolution while ensuring technology is reliable, secure and fit for purpose.

Reporting to the Manager ICT, the role works closely with the Systems Administrator, Managed Service Provider (MSP) and ICT vendors to support users, systems and ICT projects. Responsibilities include end-user device provisioning and support, joiner/mover/leaver administration, business applications, telephony, mobile devices, printers, meeting-room technology, connectivity troubleshooting and ICT asset management.

The role provides on-site support across Uplyft’s metropolitan and regional locations, manages assigned work through the ITSM platform and maintains accurate records and documentation.

The position requires strong organisation, customer service and problem-solving skills, with the flexibility to travel and undertake occasional approved after-hours or weekend work when operationally required.

About You

We're looking for someone who brings a proactive, customer-focused approach.

• Experience in providing Level 1 and Level 2 ICT support in a Microsoft environment, including Windows, Microsoft 365 and end-user devices.

• Ability to take ownership of incidents and service requests, independently troubleshooting issues and seeing them through to resolution.

• Experience in user and device administration, including provisioning, configuration and joiner, mover and leaver activities.

• Confident supporting Microsoft Teams, meeting-room technology, business applications, mobile devices, telephony and peripherals across a multi-site environment.

• Organised and methodical, with experience using ITSM/service desk systems and maintaining accurate ICT asset and service records.

• Customer-focused, approachable and a strong communicator who works collaboratively, uses sound judgement and knows when to resolve or escalate an issue.

• Adaptable and proactive, with a commitment to continuous improvement, professional development and providing on-site support across metro and regional locations.

• Desirable: Relevant ICT qualifications or industry certifications, experience with Intune/MDM and exposure to cyber security practices such as the Essential Eight.

Apply Now

Submit your current resume and a concise cover letter addressing the full selection criteria as provided in the Position Description.

For any queries please contact Skye Upton [08 9245 2441](tel:08 9245 2441).

To learn more about Uplyft visit:  http://www.uplyft.org.au.

Applications close: 4 September 2026

Uplyft reserves the right to close applications at any time, therefore we encourage you to submit your application as soon as possible.

Uplyft encourages applicants from all backgrounds and does not discriminate in regards to race, colour, gender, sexual orientation, age, ability, marital status, family or carer responsibilities, pregnancy, religion, political opinion, national extraction or social origin.

Uplyft is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.