ICT Program Manager

About the role

Lead an established ICT transformation program covering application, infrastructure, network migration and renewal. The Program Manager will lead the constituent projects and subprojects, direct and support project managers, and remain accountable for integrated program delivery. The role will accelerate delivery momentum to achieve reductions in operational risk, technical debt and operating costs while maintaining business continuity.

Key responsibilities

• Lead projects and subprojects across the program, establishing clear responsibilities, delivery expectations and escalation arrangements.
• Direct, support and mentor project managers, reviewing plans and performance, lead effective governance, reporting and delivery standards.
• Maintain an integrated roadmap covering application migration, infrastructure, network renewal, service transition and decommissioning.
• Manage dependencies across projects and subprojects, resolving resource conflicts and sequencing delivery to support program milestones.
• Manage program scope, schedule, budget, resources, risks, issues and changes, escalating matters requiring executive decisions.
• Coordinate application, infrastructure, cloud, network, security and operational teams.
• Manage suppliers and delivery partners against agreed commitments, deliverables and acceptance criteria.
• Ensure architecture, security and assurance requirements are incorporated into delivery and transition decisions.
• Oversee transition into operational support, including service ownership, documentation, support readiness and acceptance.
• Drive legacy decommissioning, confirming dependencies, data retention requirements and approvals before retirement.

About you

• Demonstrated experience leading complex ICT programs comprising multiple projects and subprojects.
• Demonstrated ability to direct, support and mentor project managers, establish delivery expectations, assess performance and resolve issues across projects.
• Experience managing application and infrastructure migrations and coordinating network changes including design, build, implementation, and decommissioning.
• Strong capability in integrated planning, budget management, resource forecasting, capability building, change control, risk management and executive reporting.
• Demonstrated ability to align executives, business owners, technical teams and suppliers, resolve competing priorities and hold delivery partners accountable.
• Baseline security clearance required.