ICT Solutions Engineer

JOB RESPONSIBILITIES:

• Leads team planning sessions, meetings, and discussions to address commercial, technical, and partner-related challenges.

• Drives internal product positioning with Sales teams and external positioning with customers and stakeholders.

• Provides technical consulting and advisory support to both Sales teams and clients.

• Supports Account Managers in identifying and developing new business opportunities and accounts.

• Researches, develops, and launches innovative products in collaboration with Engineering teams.

• Manages and strengthens relationships with principal partners, vendors, and technology suppliers.

• Prepares and delivers technical proposals, presentations, and solution briefs.

• Acts as a key liaison between customers and suppliers, translating feedback into actionable requirements.

• Provides customer use cases, references, and insights to support engineering and sales efforts.

• Ensures prompt resolution of customer issues to maintain high customer satisfaction.

• Identifies growth opportunities and develops product roadmaps aligned with market needs.

• Installs, configures, and commissions enterprise-grade CCTV and video surveillance systems.

• Deploys and integrates IP cameras, NVRs, and related networked surveillance components.

• Performs preventive maintenance and corrective troubleshooting across surveillance systems.

• Diagnoses and resolves hardware, software, networking, and power-related technical issues.

• Installs and tests structured cabling systems (Cat5e/Cat6, fiber optic, coaxial, and power).

• Conducts system commissioning, functional testing, and quality assurance checks.

• Performs firmware updates, system backups, and software upgrades for reliability and security.

• Produces detailed documentation including installation reports, as-built drawings, and service records.

• Provides post-installation support, user training, and ongoing technical assistance to clients.

Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, Electronics, or a related field.
• 5+ years of experience in the System Integration industry, with expertise in designing ICT/Engineering solutions.
• Relevant certifications in Networking, ICT, Security, or related technologies are preferred.
• Experience in Solutions Engineering, Technical Pre-Sales, or Systems Engineering.
• Strong knowledge and hands-on experience with CCTV and video surveillance systems, including IP cameras, NVRs, and VMS.
• Experience in installation, configuration, integration, testing, and commissioning of enterprise-grade surveillance systems.