ICT Support & Test Engineer

About Hanshow Australia

Hanshow Australia Pty Ltd is a global leader in Electronic Shelf Labels (ESL), AIoT and smart retail solutions. We work with leading retailers across Australia and New Zealand to deliver innovative technology that improves operational efficiency and customer experience.

About the Role

We are seeking an ICT Support & Test Engineer to support the implementation, testing, troubleshooting and maintenance of Hanshow's ESL, digital signage and AIoT solutions.

You will work closely with customers, project teams and our global engineering team across system deployment, testing, technical support and post-installation support.

Key Responsibilities

• Install, configure, test and maintain ESL, digital signage and AIoT systems.
• Provide technical support for hardware, software, network and connected-device issues.
• Troubleshoot device connectivity, provisioning, configuration and system integration issues.
• Perform system, integration, regression and user acceptance testing.
• Support software/firmware upgrades and customer deployments.
• Analyse logs and test results and assist with root-cause analysis.
• Prepare technical documentation, test reports and user guides.
• Support project implementation, commissioning, go-live and post-installation activities.
• Work with customers, project managers, developers and global technical teams to resolve issues.
• Provide technical training and support to customers.
• Travel to customer sites across Australia when required.

About You

• Bachelor's degree in IT, Computer Science, Software Engineering, Electronic Engineering or a related discipline.
• 1+ year of experience in ICT support, system testing, software support or system implementation.
• Knowledge of Windows/Linux, TCP/IP networking and SQL databases.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience with IoT, connected devices, system testing or enterprise technology is highly desirable.
• Good communication skills and ability to work independently and collaboratively.
• Willingness to travel to customer sites when required.
• Fluent English and Mandarin are essential.

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Benefits:

• Free food

Language:

• Mandarin (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person