ICT Support Officer

About us

Stacked Farm is leading the way in automated indoor vertical farming - driven by innovation, efficiency and sustainability. With proprietary automation technology, we've reimagined how leafy greens are planted and harvested: faster, cleaner and greener than ever before. Recently named 2025 Sustainability Leader by The Australian Financial Review, winning both the Agriculture & Environment category and the title of Overall Innovation Winner, we're now bringing our proven model and premium-quality produce to the U.S. As we expand rapidly with new farms and advanced product lines, we're reshaping the AgTech landscape.

Find out more about us here - https://stackedfarm.com/au

About the role

Reporting to the chief Technology Officer, you will work closely with managers and team members across the business, delivering exceptional technical support and maintaining a reliable computing environment.

This is a hands-on opportunity where you'll troubleshoot issues, support network infrastructure, deploy new technology, and contribute to continuous improvement initiatives that enhance the overall employee experience.

Key responsibilities

• Provide first-line technical support to end-users, resolving hardware, software, and system issues in a timely manner.
• Manage incidents and service requests through the ticketing system, ensuring accurate documentation and SLA compliance.
• Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
• Perform system upgrades, software updates, and security patching activities.
• Support LAN, WAN, and WLAN environments, including troubleshooting connectivity and network-related issues.
• Deploy and configure new laptops, workstations, mobile devices, and user accounts in line with security requirements.
• Maintain IT security standards through user access management, malware protection, backups, and policy compliance.
• Identify and implement opportunities to improve IT processes, service delivery, and operational efficiency.

About you

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
• Demonstrated experience supporting users, ICT systems, and multi-site technology environments.
• Strong knowledge of LAN, WAN, WLAN infrastructure, networking fundamentals, and troubleshooting techniques.
• Experience supporting routers, switches, wireless access points, and network connectivity.
• Proficiency supporting Windows, macOS, and common business software applications.
• Strong understanding of IT security standards, controls, and best practices.
• Excellent communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.

Don’t tick every box? Apply anyway.

We’re not looking for a perfect CV or someone who has done every part of the role before.

If you have strong transferable skills, relevant experience from an adjacent field, or simply think you could be great at the job, we want to hear from you.

At Stacked Farm, we value people who can learn quickly, ask good questions, solve problems and get things done. We’ll give you the context, support and expertise around you to learn the parts you don’t already know.

You don’t need to meet every requirement on the page. If the role feels like a strong fit, apply.