ICT Support Technician

About SK tes

This is your chance to be part of a well-established global leader in providing IT Lifecycle solutions. SK tes is an end-to-end partner for the commissioning, deployment and retirement of technology assets - a world-class choice for all the major technology brands as a sustainability partner.

About the role

This role is responsible for deploying, maintaining and optimizing localized computer infrastructure and network systems to ensure seamless business continuity. It involves serving as a key point of technical contact, diagnosing and resolving complex hardware and software challenges and driving proactive troubleshooting. The ICT Support Technician is pivotal in cross-collaboration with internal departments, external vendors and end-users to maintain high operational efficiency. This hands-on role has responsibility across local site infrastructure and requires close coordination with broader regional IT operations to align technical standards and support systems.

Key responsibilities

• Installing, configuring, testing, troubleshooting and repairing computer hardware, peripherals and related equipment.
• Utilising imaging and deployment tools such as MDT, SCCM, Ghost, Acronis, Windows Deployment Services, PowerShell and macOS deployment utilities to prepare and configure devices.
• Ensuring devices were ready for deployment by installing operating systems, applications, drivers and updates.
• Performing secure data backup, restore, migration and decommissioning activities using tools such as Veeam, Acronis, Carbonite, DBAN, Blancco and KillDisk.
• Setting up end-user workstations including monitors, docking stations, keyboards, mice, printers and network connectivity.
• Disconnecting and reconnecting PC-based IT equipment during relocations and upgrades.
• Providing technical assistance and troubleshooting support to end users for hardware and software issues using tools such as TeamViewer, AnyDesk, Remote Desktop, VNC and diagnostic utilities.
• Logging, tracking, and resolving incidents and service requests using ServiceNow, Jira Service Management and other ITSM platforms, including CMDB updates.
• Performing network connectivity testing using tools such as Fluke Network Tester, CableIQ, and Wireshark.
• Maintaining accurate documentation and asset records using Microsoft Excel, Word, SharePoint, Confluence, Lansweeper and Spiceworks.

About you

• Minimum 2-3+ years of relevant experience.
• Minimum Diploma or Higher level Relevant Qualification.
• Strong interpersonal skills.
• Confident knowledge of the PC hardware, software and various OS.
• Responsible attitude to assigned tasks and attentiveness.
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal.
• Experience with IT Asset Management Systems.
• Experience in a self-driven role within a technology-focused organization.
• Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)

Benefits

• Competitive remuneration package.
• Clear performance-based incentives and career progression opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Opportunity to be part of a growing global organisation focused on sustainability and innovation.

About us

TES-AMM AUSTRALIA PTY LTD operates in the IT, Technology, Manufacturing or Recycling industry.