ICT Support Technician

Shorefield Holidays has an opportunity for an ICT Support Technician to join the team based at our offices in Milford-on-Sea, (SO41 0LH). This is a permanent, full time career opportunity for which, alongside a varied role and great benefits, you will receive a competitive salary**.** This is a permanent position, 37.5 hours over 5 days per week, plus out of hours support.

About us:

Shorefield Holidays is an award winning holiday business, which for 60 years has been creating fantastic holiday memories across now eight holiday parks in the New Forest and Dorset. Your work will be varied and challenging and above all else we are looking for a ‘can do’ attitude to everything that you do.

We encourage and support our team to learn and develop through recognised certifications and online resources. Any qualification that would help the business will be considered.

About you:

We are looking for an enthusiastic ICT Technician with a clear awareness of customer care to join us at our offices at Shorefield and across our Holiday Parks.

The role would suit a technical candidate with experience or aspiration to work in second line support, who is keen to develop their technical and commercial skills further and gain exposure to a wider range of technical challenges.

You will be an excellent team player who works well with others, but can also work independently when required. We strive for service excellence and as you gain experience of our business you will be central to how we improve our applications and systems to enhance our user & guest experiences.

The successful applicant would require a full driving licence, as it will involve travelling and working at all our parks (the parks are all located within a 40 mile radius).

You would be expected to undertake on call duties 1 week in 4. A Company Laptop & Mobile are provided.

Skills and Experience required:

This varied role will include problem solving, hardware and software installation and project work. You will need a good knowledge of IT and operating systems, the ability to prioritise tasks and deliver to deadlines, a drive and determination to develop in the role.

The system infrastructure that we have includes (naturally experience of these systems would be desirable):

• Supporting our digital transformation through the Microsoft 365 Platform & Modern Workplace is a key part of the role & the opportunity for the right candidate to influence best practice in Microsoft technologies. Including Office 365, Teams, Power Platform, Intune, Dynamics 365 & many more.
• Facilitated upgrades and management of PC / Laptop/ Tablet rollouts, predominantly windows 10-11, but some experience with iOS and android would be advantageous.
• IP network & switching technologies: LAN, WAN, WLAN, VLAN
• Physical & virtual server administration including MS Win Serv 2012 – 2019
• Mitel Phone and Contact Centre Solutions

If you think you are suited to this role and you can demonstrate the right experience please tell us how and include a covering letter with your CV when you apply.

Salary up to £37,500.00 dependant on experience.

Benefits:

• Company events
• Company pension
• Discounted or free food
• Flexitime
• Gym membership
• On-site parking
• Referral programme
• Wellness programme
• Work from home

Requirements:

• Information Communication Technology: 1 year (preferred)

Licence/Certification:

• Driving License (required)

Job Types: Permanent, Full-time, Graduate

Pay: Up to £37,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Experience:

• Information Communication Technology: 1 year (required)

Licence/Certification:

• Driving License? (required)

Work Location: In person