ICT Systems Lead

Are you a hands-on IT professional who enjoys solving problems, improving systems and making technology work better for people?

The Campbell Clinic Group is looking for an ICT Systems Lead to take ownership of our day-to-day IT systems, infrastructure and software, ensuring our technology is secure, reliable and supports the delivery of exceptional patient care.

This is an opportunity to play a key role in a modern, forward-thinking dental group, where your technical expertise will make a genuine difference to colleagues across the business.

The Campbell Clinic Group is an established, multidisciplinary private dental clinic in Edwalton, Nottingham, providing high-quality dental care alongside professional dental education through The Campbell Academy. We combine a modern, forward-thinking approach with a strong commitment to clinical excellence, innovation and continuous learning.

What you'll be doing

• Lead our IT systems: Maintain and optimise hardware, software, cloud services, devices and technology infrastructure.
• Keep things running: Provide responsive technical support, troubleshoot issues and minimise disruption to clinical and operational teams.
• Manage Microsoft 365: Support user accounts, licences, permissions and services, working alongside our external IT providers.
• Strengthen security: Support cyber security, data protection, information governance and Cyber Essentials compliance.
• Drive improvements: Identify opportunities to improve systems, streamline processes and introduce effective technology solutions.
• Support and develop: Provide day-to-day technical supervision and mentorship to our IT Solutions Technician Apprentice, helping them build their skills and confidence.
• Work collaboratively: Build strong relationships with colleagues, suppliers and external IT partners, providing clear guidance and training where needed.

What we're looking for

You'll have experience in an IT support or systems administration role, with a practical, proactive approach to problem-solving and a genuine interest in making technology work better.

You'll ideally bring:

• Working knowledge of Microsoft 365 administration and cloud services.
• Experience supporting Windows, Mac and mobile devices, hardware and business software.
• An understanding of computer networks, cyber security and information governance.
• Strong organisational and analytical skills, with the ability to manage competing priorities.
• Excellent communication skills and the confidence to support colleagues with varying levels of technical knowledge.
• A collaborative mindset and an interest in mentoring and developing others.

You'll be comfortable taking ownership, spotting opportunities for improvement and keeping up to date with emerging technologies, including the opportunities and risks associated with AI.

Essential skills, experience and attributes:

• Experience in IT support or systems administration, with working knowledge of Microsoft 365, cloud services, hardware and business software.
• Strong troubleshooting, analytical and problem-solving skills, with the ability to manage competing priorities.
• Excellent communication skills, a proactive approach and the ability to provide technical guidance and mentor an apprentice.
• Knowledge of cyber security, data protection and information governance.
• You have what it takes to BE HERE - alignment to our company values.

Desirable skills, experience and attributes:

• Experience supporting macOS, mobile devices and specialist business software.
• Understanding of Cyber Essentials and experience contributing to IT projects, system improvements or technology implementations.
• An interest in emerging technologies, including AI, and continuous professional development.

What can The Campbell Clinic offer you?

• Full time hours: (36.5 hours per week Monday-Friday)
• Opportunity – Where we can we try to promote within our team so the opportunities are endless.
• Competitive rate plus excellent benefits, including practice bonus scheme, sick pay, and Pension Scheme
• HR Benefits – We know that we work very hard, so we want to give you a little extra to make your life a bit better. We have a comprehensive list of perks and benefits available to every staff member. The list includes monthly allowances for gym memberships, massages, spa days and many more. We also give you your birthday off work and are rewarded for your length of service.
• A supportive environment - where we care and look after the whole person not just the ‘work you’.

You'll be joining a team that values Bravery, Empathy, Honesty, Enjoyment, Resilience and Excellence. - 'You have what it take to BE HERE'. We believe in working collaboratively, continually learning and finding better ways to deliver outstanding care.

Your work will directly support the people, systems and technology that keep our clinics running smoothly.

Location: The Campbell Clinic, Edwalton Business Park, Nottingham, NG12 4JL.
Salary: £28,470.00 per annum. We have a pay banding system in place and this allows for transparent pay progression and career growth.

Interested?

If you're ready to take the next step in your IT career and want a role where you can combine hands-on technical expertise, continuous improvement and mentoring, we'd love to hear from you.

Pay: £28,470.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• On-site parking
• Private dental insurance

Work Location: In person