ID Administrator (Urgent Hiring)

Location: Kaki Bukit

Employment Type: 2-Year Renewable Contract

Salary: $2,700 - 2,900

Working Hours:

Monday to Friday

8:00 AM – 6:30 PM

Off on Saturdays, Sundays & Public Holidays

Minimum qualification: Local Polytechnic Diploma

Key Responsibilities

• User Access Management (UAM)
• Process user access provisioning, modification, and removal requests.
• Review account request forms to ensure all required information and approvals are obtained.
• Coordinate with System Owners and relevant stakeholders for approvals.
• Implement approved user access requests according to established SOPs.
• Verify completion of requests and notify requestors upon completion.
• Maintain proper documentation and filing of supporting evidence.
• Access Review & Account Administration
• Coordinate periodic user access reviews.
• Retrieve access request listings and monthly staff leaver reports.
• Perform first-level checks for unnecessary or inactive accounts (e.g. inactive for more than 90 days or staff who have left the organization).
• Send reminders to users with inactive accounts exceeding 60 days.
• Generate access review reports by division.
• Follow up with divisions to ensure timely completion and HOD approvals.
• Ensure all approved actions are implemented within the required timelines.
• Meeting Coordination (2–3 times per month)
• Coordinate and schedule meetings with participants.
• Prepare, submit and maintain meeting minutes.
• Prepare broadcast messages and meeting communications.
• Perform general administrative and filing duties.

Job Requirements

• Minimum 2 years of experience in User Access Management (UAM), Identity & Access Management (IAM), or a similar administration role.
• Meticulous with strong attention to detail, especially when reviewing request forms and documentation.
• Comfortable communicating with stakeholders via email and phone to guide them through the required processes.
• Good working knowledge of Microsoft Excel, including VLOOKUP.
• Candidates with prior experience in a Contact Centre or Helpdesk environment and who are keen to transition into a User Access Administration role will have an added advantage.
• Proficiency in additional languages will be advantageous to support client communication needs and enhance service delivery.
• Mandarin-speaking candidates will have an added advantage as the role may require communication with Mandarin-speaking stakeholders.
• Candidates should be able to travel to the Kaki Bukit office within approximately 30–45 minutes. Applicants residing nearby will have an added advantage.