‌IDC Shift Supervisor‌

About the role

This is a Data Center Operations Shift Supervisor role responsible for overall operational management of a large-scale IDC data center during assigned shifts. The role involves monitoring all critical infrastructure systems, managing emergency incidents, controlling on-site operations, and coordinating with local and international teams to ensure data center availability and safety compliance.

Key responsibilities

• Manage overall operational status of the data center during shifts, monitoring alarms from environmental control platforms, power systems, UPS, batteries, diesel generators, air conditioning, chilled water, fire protection, water leakage, and security systems
• Promptly assign alarm work orders and track their resolution to ensure closure
• Respond to emergency incidents such as power outages, air conditioning failures, temperature/humidity exceedances, water leaks, and fire alarms by dispatching on-site personnel and coordinating with local engineers and maintenance providers
• Report major incidents to headquarters and document initial troubleshooting actions
• Approve high-risk operations during shifts including data center construction, rack installation/removal, power distribution operations, hot work, and confined space work
• Enforce on-site supervision, safety briefings, verify contractor qualifications, and manage data center access
• Schedule and supervise operations personnel to complete daily inspections of electrical rooms, battery rooms, generator rooms, fuel storage rooms, cold aisles, and cooling stations
• Verify inspection quality and arrange corrective actions for identified hazards
• Coordinate work order assignment and progress tracking; standardize handover documentation including operation logs, fault records, and change logs
• Generate shift logs, summarize faults, and prepare rapid reports on major incidents

About you

• Associate degree or higher in electrical, HVAC, mechanical and electrical engineering, automation, telecommunications, or related fields
• At least 3 years of experience in operations and maintenance of large-scale IDC data centers
• Minimum 1 year serving as a shift supervisor or team leader in data center operations
• Familiar with all disciplines of data center infrastructure: high and low voltage power distribution, UPS, batteries, diesel generators, precision air conditioning, chilled water systems, environmental monitoring, fire protection, leak detection, and security
• Capable of reading basic electrical and HVAC drawings with independent fault diagnosis and emergency dispatch capabilities
• Fluent in reading, writing, and spoken English for technical documentation, vendor communication, and fault reporting
• Familiar with typical data center fault handling procedures including power outages, generator auto-start failure, air conditioning failure, chilled water supply interruption, battery alarms, water leakage, and false fire alarms
• Capable of fault classification and judgment to distinguish between general alerts, major alerts, and critical failures
• Proficient in operating environmental monitoring platforms and capable of exporting alarm and operational data
• Possesses team coordination skills and can lead on-duty operations personnel to collaboratively address issues