IDD Supports Coordinator

Company Description Pathways Forward, formerly known as CMU, provides community-based services for children, youth, adults, and families in Dauphin County in Central Pennsylvania. The organization offers supports in the areas of intellectual disabilities, mental health, and early intervention. Pathways Forward is committed to creating an inclusive environment where individuals of all abilities can grow, make informed choices, and be valued members of the community. Team members join a mission-driven organization that emphasizes respect, empowerment, and collaboration with the people it serves.

Role Description The IDD Supports Coordinator is a full-time, on-site role based in Harrisburg, PA. This role is responsible for coordinating services for individuals with intellectual and developmental disabilities, including assessing needs, developing person-centered service plans, and ensuring access to appropriate community resources. The coordinator meets regularly with individuals and their support teams, monitors service delivery, and advocates for supports that promote independence, safety, and quality of life. Day-to-day tasks include maintaining accurate documentation, facilitating meetings, collaborating with providers and families, and staying current with applicable regulations and agency policies. The position requires consistent in-person engagement in the community and at program offices to provide timely, responsive support.

Qualifications

• Strong interpersonal skills and the ability to build respectful, trust-based relationships with individuals, families, and providers.
• Effective communication skills, including clear verbal and written communication and active listening.
• Experience or training in case management, service coordination, or social services, with a focus on person-centered planning.
• Customer service skills that support responsive, solutions-focused interaction with individuals and families.
• Ability to use basic technical tools and systems for documentation, scheduling, and coordination; comfort with learning new software.
• Knowledge of intellectual and developmental disabilities services, community resources, and relevant regulations is beneficial.
• Organizational and time-management skills to handle multiple cases, deadlines, and priorities.
• Preferred education: bachelor’s degree in social work, human services, psychology, or a related field, or equivalent relevant experience.
• Ability to travel locally within Dauphin County as needed; valid driver’s license or reliable transportation as required by agency policy.