Identity Access Management Operations Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

This role involves managing and optimizing identity and access management systems, including One Identity Manager, DUO and Ping Federate, to ensure compliance and enhance security. Responsibilities include user access management, privileged access administration, and providing advanced support for integration and architecture coherence. Strong communication, problem-solving skills, and experience in identity management technologies are essential. The candidate will work independently and collaboratively to deliver innovative solutions and improve service reliability.

• 3+ Years of experience in One Identity Manager or Ping Federate.
• Experience in handling complex support-related requests.
• Act as an escalation point for issues that cannot be resolved by L1 Team
• Experience in providing knowledge transfer and training to Junior staff or other team members.
• Create and maintain technical documentation
• Good understanding about JML Process, workflows.
• Good understanding about RBAC, Dynamic Group concepts.
• Incident Management: Experience in solving the issues in mentioned SLA timeline by the client
• Good knowledge in SQL
• Experience with 1IM tools like Job Queue, report editor, Synchronization Editor.
• Ability to bring new ideas and complex technical matters to resolution and display judgment to situations as they arise for projects. Prioritize tasks, meet schedules Self-motivated with excellent organizational skills
• Display analytical skills to complex problems
• Display in-depth knowledge of the underlying technology, assesses user satisfaction and the effectiveness of technology and recommends changes as needed.
• Ability to manage small projects for IDM application consumption. Coordinates the work efforts of others toward the timely completion of projects. Identifies other job functions or people needed, develops a schedule of what is needed, and incorporates the priorities of others in planning and managing project completion.
• Decision Making/Problem Solving Analyzes small to complex problems

About you

• 3+ Years of experience in One Identity Manager or Ping Federate.
• Experience in handling complex support-related requests.
• Act as an escalation point for issues that cannot be resolved by L1 Team

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)