K
Kelly Outsourcing And Consulting Group India Priv Ate
IDM Coordinator
Skills
ServiceNow
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
High-Level Service Scope and Responsibility:
- Guidance and Resolution of Queries (ServiceNow HR Ticket Management)
- Non-Technical Queries: Provide support and guidance to clients Engagement Managers/end users on the correct use of the VMS application, deliver step-by-step assistance for outsourced service provider/external resource related administrative tasks such as onboarding, extending, offboarding, updating workers, managing conversions in VMS via self-service features.
Technical Queries:
- Investigate issues that cannot be resolved by clients Engagement Managers/end users through self-service functionalities (e.g., integration failures, bulk uploads involving 6+ records, or adding suppliers in VMS).
- Liaise with clients downstream system support or VMS Support Team to troubleshoot and resolve technical problems.
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