IDP Technology HelpDesk Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13674719

• Work Schedule:** Typically, Monday - Friday 8:00 am - 5:00 pm; work is

performed on-site and in person.

• Export Compliance Requirement:**This position requires access to EAR

or ITAR controlled technologies. Applicants are required to be eligible

for employment under U.S. export control laws and must meet the

requirement of being a U.S. Citizen.

**Job Detail**

Join the IDP Information Technology Center at Wichita State University

and help empower students and staff with reliable, high-quality

technology support. In this hands-on role, youll be the go-to problem

solver for end-user devices, ensuring our campus community stays

productive and connected. If youre passionate about troubleshooting,

enjoy helping others, and are ready to grow your IT career in a dynamic

environment, wed love to meet you.

**Job Summary**

Provides direction for activities related to individual end-user

computing productivity for staff and students, including specifying,

procurement, asset tracking, securing and disposal at end of life of

portable and desktop devices. Responsible support of end-user computing

software applications and operating systems.

**Essential Functions**

Responds to and diagnoses problems through discussions with users,

including problem recognition, research, isolation and resolution.

Solves less complex equipment and application issues. Refers problems

that require higher level of expertise and/or in-person service to

desktop support staff. Alerts appropriate staff to issues that have

potential to disrupt network functions. Assists in defining and

developing best practices, processes, and policy for client services to

ensure alignment with company strategies and goals. Other duties as

assigned.

Required Education And Experience

• High school diploma or equivalent
• Two (2) years of experience in a professional technical support

environment. Every 30 hours of college coursework can be substituted

for one (1) year of experience.

Knowledge, Skills And Abilities Knowledge of end-user computing hardware, including desktops, laptops,

and peripherals.\

Knowledge of common operating systems, such as Windows, macOS, and basic

mobile OS environments.\

Knowledge of standard productivity software and end-user applications.\

Knowledge of troubleshooting methodologies for technical support

environments.\

Knowledge of organizational best practices and IT policies related to

client services.\

Skill in diagnosing and resolving routine technical issues for hardware

and software.\

Skill in communicating clearly with end users to gather information and

explain solutions.\

Skill in prioritizing and escalating issues appropriately.\

Ability to work both independently and collaboratively with desktop

support staff.\

Ability to remain attentive to issues that could impact broader network

or system functionality.\

Ability to manage time and tasks efficiently in a fast-paced support

environment.

Physical Requirements Ability to operate a computer and other office equipment including but

not limited to phone, printers, copiers, and calculators. Ability to

communicate with others and accurately exchange information. Ability to

remain in a stationary position. Ability to interpret effectively,

accurately and impartially, both receptively and expressively.