IDR-451959 | Technical Support Engineer - Platform Technologies

IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).

Position Overview/Responsibilities for the ServiceNow CMDB Solutions Specialist:

• Serve as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.
• Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.
• Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).
• Monitor platform performance, optimize configurations, and troubleshoot CMDB-related issues.
• Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.

Required Skills for ServiceNow CMDB Solutions Specialist:

• Minimum of 5 years of experience utilizing CMDB in ServiceNow.
• Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000+ CIs.
• Strong understanding of data models and business requirements.
• Ability to work collaboratively with a team of developers and solutions specialists.
• Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven abase tables and experience validating data on the back end.

  Top Skills:

  • 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
  • 2+ years’ experience providing technical support to relational databases; MySQL or PostGres
  • 2+ years’ experience Supporting/administering Linux environments
  • Must have experience in Unix Shell – Utilizing shell scripting to automate tasks
  • Must have experience within database tables & validating data on the back end of databases
  • Must be strong in reading & writing JavaScript
  • Experience using or supporting ServiceNow platforms

  Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row