IDVA Manager

Purpose

To lead and manage The First Step's IDVA service, providing strategic and operational leadership that delivers a high-quality, trauma-informed, risk-led service to victims/survivors of domestic and sexual abuse at highest risk. To supervise and support the IDVA Team, ensuring consistent, safe and effective practice across the service. To work within a multi-agency framework, including MARAC and local partnership responses to domestic abuse. This is a management post and does not carry a client caseload, however, there may be times that the manager would be required to support with direct case management.

KEY RESPONSIBILTIES

Leadership & Supervision

• Provide overall leadership and day-to-day management of the IDVA service, ensuring a consistent, high-quality, trauma-informed service to survivors.
• Provide line management and regular reflective case reviews and supervision to the IDVA staffing team.
• Be responsible for the day-to-day supervision of staff, delivering a high-quality frontline service and keeping victims of domestic abuse central to all processes.
• Support staff development through coaching, mentoring, and identifying learning, development and performance management needs.
• Promote a culture of empowerment, accountability and continuous learning within the team.
• Hold regular team meetings, encourage participation and promote staff development through training opportunities.
• Be involved in the recruitment, selection, induction and retention of all staff reporting directly to the post, in line with the TFS Safer Recruitment Policy.
• Manage the induction of new staff.

Service Delivery & Case Oversight

• Ensure consistent delivery of services to survivors, risk assessment, safety planning and referrals to other agencies and MARAC, by allocating and monitoring work across the team.
• Monitor and review risk assessments, ensuring compliance with internal policy and that identified support needs are actioned.
• Conduct monthly case audits for cases open to the service and six-weekly case reviews with staff.
• Be the lead professional within the IDVA service for all safeguarding and information-sharing, ensuring staff understand and comply with the service's safeguarding framework.
• Ensure case files and records are accurate, complete and compliant with data protection legislation.
• Ensure clients are being kept informed about actions/support offered by MARAC and the IDVA service, and that other relevant agencies are kept informed of important changes to a client's situation and risk assessment.
• Support the empowerment of survivors, ensuring the service helps them recognise the dynamics of abuse present in their situation and regain control of their lives.

Safeguarding & Risk Management

• Lead on safeguarding concerns arising within the service, supporting staff with decision-making and threshold guidance.
• Act as the point of contact for urgent safeguarding queries and professional challenge.
• Ensure timely recording and reporting of safeguarding incidents and outcomes in line with statutory responsibilities and The First Step's procedures.
• Maintain up-to-date knowledge of the legal framework relating to the protection of children and vulnerable/safeguarding adults, including the policies and procedures of the Local Safeguarding Children and Adults Boards including safeguarding training.
• Ensure the IDVA team are up to date with safeguarding training and continuous development in line with changes to legislation and local processes.

For the full job spec check out our website:
https://thefirststep.org.uk/work-with-us-vacancies-available/

Pay: £36,312.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Work from home

Application question(s):

• Do you have a minimum of 2 years experience working with and supporting victims of domestic and sexual abuse?
• Do you have a proven track record of supporting adults in crisis?

Experience:

• Management: 2 years (required)

Licence/Certification:

• Leadership/Management Qualification (required)

Work Location: In person