IELTS Admin Officer

IDP Education Limited

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Key Accountabilities The IELTS Admin Officer is responsible for the secure, accurate and smooth running of IELTS test days, supporting candidates and the wider team across the full test cycle from booking through to results issuance. The role combines exam-day operations with day-to-day administrative and customer service duties, carried out in line with IELTS's strict security and quality standards.

• Coordinate the end-to-end test booking process, including verifying payments and registrations and following up with candidates on outstanding or incomplete bookings
• Process examination results, issue official results documentation to candidates, and manage result-related refunds and enquiries
• Organize and prepare all documentation required for test day, including seating plans and attendance records
• Support the sales team with booking confirmations and transfers, and respond to related enquiries
• Maintain accurate post-test records, including filing materials, backing up data, and reviewing candidate activity logs
• Liaise with candidates by issuing test day reminders and responding to enquiries via phone and email
• Set up, maintain and troubleshoot test-day equipment, including computers, scanners and examination kits
• Respond to general enquiries, complaints and refund requests, and support test-day security procedures and incident resolution
• Coordinate with the Operations team and arrange Speaking Examiners for test days

Required Experience

• Experience - Minimum 2 years in Customer Care/Counselling/Administration (Ability to work in a busy operating environment offering high standards of Customer Care is a plus).
• Experiences or having sense in handling computer/IT issues will be a plus
• Competent communication skills (in both Vietnamese and English – IELTS 6.0 or above)
• Integrity – being honest, confidential and ethical
• Proficiency in using M.S Office (Word, Excel, PowerPoint, Outlook)
• Attention to detail – being careful about details and thorough in completing tasks.
• Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.