iGaming Customer Support Agent

Company Description

LUI - The Art of Gaming, founded in 2020, specializes in providing top-tier marketing and management services for the iGaming brands it represents. Driven by its mission to revolutionize how iGaming brands are marketed and managed, the company is committed to fostering strong collaborations with its partners. LUI aims to build one of the most respected portfolios in the industry and establish itself as a pioneer in the iGaming sector.

Role Description

This is a full-time hybrid role for an iGaming Customer Support Agent, based in Belgrade. The role involves assisting customers by addressing inquiries, resolving issues, and delivering exceptional support through various communication channels. Responsibilities include maintaining a high level of customer satisfaction, addressing troubleshooting requests, and ensuring a seamless, customer-focused iGaming experience. The ideal candidate will act as the first point of contact and provide timely, professional, and empathetic service.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Excellent written Communication Skills
• Experience in Troubleshooting and resolving customer issues effectively
• Ability to provide professional support in a high-paced environment
• Basic knowledge of the iGaming industry is a plus
• Fluency in English
• Strong computer literacy and proficiency