iGaming Live Operations Manager

Job Summary

We are seeking a dynamic and strategic iGaming Live Operations Manager to lead our live gaming platform operations. In this role, you will oversee the day-to-day management of live dealer games, ensuring seamless delivery of high-quality gaming experiences for players worldwide. Your leadership will drive operational excellence, optimize workflows, and foster innovative solutions to enhance player engagement and satisfaction. This position offers an exciting opportunity to influence the growth of our live gaming services through effective team management, process improvement, and technology integration.

Responsibilities

• Lead and coordinate all aspects of live gaming operations, ensuring adherence to quality standards, regulatory requirements, and company policies
• Manage a team of live operations specialists, providing guidance, training, and performance feedback to maximize efficiency and engagement
• Collaborate with product development teams to implement new features, updates, and enhancements for live dealer platforms
• Utilize analytics tools to monitor game performance, identify issues proactively, and implement corrective actions swiftly
• Oversee requirements gathering for new game launches or platform upgrades, ensuring clear communication between technical teams and stakeholders
• Coordinate with technical teams on the integration of APIs, databases, and SaaS solutions to optimize platform stability and scalability
• Maintain comprehensive documentation using tools like Jira and TFS throughout the SDLC (Software Development Life Cycle), following Agile or Waterfall methodologies as appropriate
• Drive continuous improvement initiatives by analyzing operational data, customer feedback, and industry trends to enhance user experience
• Ensure compliance with licensing regulations and internal standards across all live operations activities

Qualifications

• Proven experience in iGaming or online gaming operations management with a focus on live dealer platforms
• Strong leadership skills with the ability to motivate teams and manage cross-functional collaboration
• Extensive knowledge of software development processes including requirements gathering, SDLC models (Agile, Scrum, Waterfall) and project management tools such as Jira and TFS
• Technical proficiency in AWS cloud services, APIs integration, SQL databases, HTML for platform customization, Java programming basics, Git version control system, and SaaS solutions
• Familiarity with analytics tools to interpret data from databases and mobile applications for operational insights
• Excellent communication skills with the ability to translate technical concepts into clear business language for stakeholders
• Analytical mindset with strong analysis skills to troubleshoot issues quickly and implement effective solutions
• Experience working within regulated environments ensuring compliance with licensing standards in the iGaming industry

Join us as an iGaming Live Operations Manager where your expertise will shape innovative gaming experiences while leading a passionate team dedicated to excellence. Embrace this opportunity to be at the forefront of the evolving online gaming landscape!

Pay: $52,226.79-$126,351.71 per year

Work Location: Remote