Iguana Cafe Server (FT)

REPORTS TO: Restaurant Manager and Shift Supervisor

DEPARTMENT: Food & Beverage

FLSA STATUS: This is a full- or part-time, hourly, non-exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: Provides food and beverage service to restaurant customers.

ESSENTIAL FUNCTIONS:

• Handles all customer requests and complaints promptly and in a courteous manner
• Greets customers
• Writes down beverage and food orders, relays orders to bartender and cook
• Serves alcoholic and non-alcoholic drinks and food orders to customers as ordered
• Observes customers to fulfill any additional requests
• Totals bills, accepts payment, and gives change
• Maintains bank in accordance with banking procedures
• Signs, counts, and balances bank
• Clears and cleans tables; empties and cleans ashtrays
• Other duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years old
• Good verbal communication and customer relations skills
• Ability to handle a variety of customer requests and personalities
• Must be people oriented
• Basic math skills
• Money-handling skills
• Must have basic English skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Minimum of 6 months wait staff experience preferred
• PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Casino or hotel restaurant setting; Shift work; Required to work weekends, holidays, and overtime
• Standing/Walking, 100% up to 4 hours at a time
• Lifting/carrying up to 30 lbs.
• Exposure to cigarette smoke, noise and some cleaning chemicals
• Must follow safety precautions and requirements

DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.