IKEA Customer Service Officer ( 5 days work)

What you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ enquiries
• Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager
• Chinese speaking is a bonus to communicate with our stakeholder

Who you are

• Equipped with 2 years of customer-facing experience/ Call center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logistics would be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platform
• Able to work on weekends/PHs