ILO Practitioner

ILO Practitioner Virtual Training Support

Company: IBM

Role: ILO Practitioner

Department: Learning & Development / Training Operations

Location: Bengaluru

Employment Type: Full-Time

Education: Any Graduate

Job Summary

We are looking for an ILO Practitioner to support virtual training programs and online events for internal and external clients. The role involves event coordination, Microsoft Teams support, scheduling, client communication, reporting, and back-office training operations.

Key Responsibilities

• • Set up and manage Microsoft Teams and virtual training sessions.
• • Coordinate event schedules, agendas, presenters, and logistics.
• • Conduct preparation calls before live events.
• • Provide live event support, including audio/video checks and basic troubleshooting.
• • Handle client queries through email and functional inboxes.
• • Coordinate with Technical Support for complex technical issues.
• • Generate reports and maintain trackers/data accurately.
• • Manage training activities and logistics using internal learning platforms.
• • Ensure timely completion of assigned tasks and proper documentation.

Required Skills

• • Good verbal and written communication skills.
• • Strong administrative and organizational abilities.
• • Knowledge of Microsoft Teams and web-based systems.
• • Basic troubleshooting and problem-solving skills.
• • Good MS Office/Excel knowledge.
• • Strong attention to detail.
• • Ability to prioritize tasks and meet deadlines.
• • Customer-focused approach and ability to work under pressure.

Key Skills

Microsoft Teams | Virtual Training | Virtual Event Management | Event Coordination | Training Coordination | Client Coordination | Customer Support | Technical Support | Basic Troubleshooting | MS Excel | MIS Reporting | Data Management | Email Support | Administration | Problem Solving

Candidate Profile

• • Any Graduate
• • Good communication skills
• • Comfortable working in a client-facing/support environment
• • Willing to work as per business requirements and operational schedules