Imaging Scheduler

Location: 100% Remote

Schedule: Monday–Friday, 8:30 AM–5:00 PM Mountain Time

Pay Rate: $19/hour

Employment Type: 6-Month Contract-to-Hire

Start Date: ASAP

Position Overview

We are seeking a customer-focused and dependable Imaging Scheduler to join a fully remote Patient Access team. In this role, you will serve as a first point of contact for patients and help coordinate imaging appointments across hospitals and outpatient facilities.

This is a high-volume call center position , and associates will spend the majority of their workday assisting patients by phone. The ideal candidate is comfortable working in a fast-paced, metrics-driven environment, can navigate multiple computer systems simultaneously, and consistently provides professional and compassionate customer service.

Previous healthcare experience is preferred but not required. Candidates with strong high-volume call center experience who are interested in growing within healthcare are encouraged to apply.

Key Responsibilities

• Manage a high volume of inbound patient calls while providing excellent customer service.
• Schedule imaging appointments, procedures, and patient visits according to established guidelines.
• Accurately collect and enter patient demographic, insurance, clinical, and billing information.
• Provide patients with appointment details, preparation instructions, and other scheduling information.
• Communicate applicable copays, deductibles, and financial responsibilities when appropriate.
• Coordinate with clinical departments, physicians, and internal teams to support patient scheduling needs.
• Answer patient questions and route inquiries to the appropriate department when necessary.
• Navigate multiple computer systems while speaking with and assisting patients.
• Maintain accurate and detailed documentation.
• Meet established productivity, quality, and attendance expectations.

Required Qualifications

• High School Diploma or GED.
• At least 1 year of experience in a high-volume call center environment .
• Strong customer service and verbal communication skills.
• Ability to manage a high volume of inbound calls while remaining professional and accurate.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced, metrics-driven environment.
• Dependable with a consistent and stable employment history.

Preferred Qualifications

• Previous hospital, healthcare, or medical office experience.
• Patient scheduling or patient registration experience.
• Familiarity with medical terminology.
• Previous experience supporting patients by phone.

Training & Onboarding

New hires will receive structured training and support to prepare them for the position.

• Approximately 6 days of instructor-led training , generally held from 8:00 AM–3:30/4:00 PM.
• Training includes orientation, system setup, classroom instruction, call observation, and shadowing.
• Following classroom training, associates will complete approximately 3 weeks of mentorship with experienced team members.
• During mentorship, new hires will gradually begin taking live calls while receiving coaching and feedback.

Important: Candidates must be able to commit to the complete onboarding process. No planned time off is permitted during the first 90 days of employment.

Remote Work Requirements

Candidates must have:

• A private, professional, and distraction-free workspace.
• A hardwired internet connection.
• Minimum internet speeds of 75 Mbps download and 15 Mbps upload .
• Availability to consistently work 8:30 AM–5:00 PM Mountain Time , regardless of home time zone.

What Makes Someone Successful in This Role?

Successful Imaging Schedulers are friendly, dependable, patient, and comfortable spending the majority of their day on the phone. They can efficiently move between systems, document information accurately, maintain professionalism during challenging conversations, and balance quality customer service with productivity expectations.

This is an excellent opportunity for someone with a strong call center background who is interested in building a long-term career within healthcare and patient access.