Imaging Scheduler

General Summary:

A nonexempt position responsible for scheduling appointments for the imaging department and a variety of other office functions.

Essential Job Responsibilities:

1. Accurately screens and schedules patients for Imaging Center with an interdisciplinary team focus.
2. Greets patients on the phone and in-person in a warm, cheerful and professional manner.
3. Answers phone in a timely, professional manner that meets department protocols.
4. Obtains required information on patient’s insurance with focus on accuracy. Obtains insurance authorizations and schedules appointments. Verifies referrals match the physician orders.
5. Checks EHR for accuracy. Obtains additional information as needed to process patient.
6. Sends letters to patients with pertinent information when unable to contact patient by phone.
7. Consistently performs administrative tasks related to clinical services.
8. Assists MRI Techs as needed.
9. Performs other duties as assigned.

Education: High school diploma or general equivalency diploma (GED).

Experience: Minimum one year of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Imaging Supervisor and/or Human Resources.

Performance Requirements:

Knowledge:

1. Knowledge of medical practices, terminology and reimbursement policies.
2. Knowledge of radiology and MRI procedures.
3. Knowledge of health care field and medical office protocols/procedures.
4. Knowledge of HIPAA Privacy and Security rules.

Skills:

1. Skill in establishing and maintaining effective internal and external working relationships.
2. Skill in verbal and written communication with patients, physicians and staff.
3. Skill in accuracy and detail with respect to demographic data and medical information.
4. Skill in tact and diplomacy in interpersonal interactions.

Abilities:

1. Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
2. Ability to work under pressure.
3. Ability to work cooperatively with other department staff.
4. Ability to set priorities among multiple requests.
5. Ability to read, interpret and apply policies and procedures.
6. Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
7. Ability to effectively articulate information and respond to questions.
8. Ability to relate to and work well with a diverse community population.
9. Ability to project a pleasant and professional image.
10. Ability to plan, prioritize, and complete delegated tasks in an appropriate timeframe.
11. Ability to demonstrate compassion and caring in dealing with others.
12. Ability to interact with patients, medical and administrative staff, and the public effectively.
13. Ability to work with Computer Systems.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in an office environment. Occasional evening and weekend work may be required.

Mental/Physical Requirements: Involves sitting approximately 80 percent of the day, walking or standing the remainder with light lifting (10-30 lbs.) occasionally required.