Immediate Joiner- Customer Service Representative- English Support

Immediate Joiners Preferred

Work Location: Penang Island (GBS Mahsuri, One Precinct, Livingston tower)
Working Hours: Rotational Shifts
Employment Type: Full-Time

Job Summary

Are you ready to start your next career opportunity immediately? We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives – English Support at our G-Tower office in Kuala Lumpur.

This opportunity is ideal for local candidates and eligible candidates holding a valid Spouse Visa or Resident Pass who are available to start work immediately.

If you have strong English communication skills, enjoy assisting customers, and are passionate about delivering excellent service, we encourage you to apply.

Key Responsibilities

• Handle customer inquiries through phone, email, or other communication channels.
• Provide accurate information and timely solutions to customer concerns.
• Assist customers with account-related inquiries, service requests, and troubleshooting.
• Maintain a professional and positive customer experience.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the relevant team when necessary.
• Meet established service quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data confidentiality requirements.

Job Requirements

• Good command of spoken and written English.
• Minimum SPM or equivalent qualification.
• Previous customer service or call centre experience is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work onsite at either GBS Site or Livingston Tower or One precinct site
• Willing to work rotational shifts, including weekends and public holidays when required.
• Must be available to join immediately.
• Open to local citizens and eligible candidates holding a valid Spouse Visa or Resident Pass, subject to employment eligibility verification.