Immediate Joiner E-Commerce Operation Executive

Job Title: Senior Executive – Ecommerce Operations
Department: Ecommerce / Online Sales
Location: Mumbai
Reporting To: Head – Ecommerce

Role Overview

The Senior Executive – Ecommerce Operations will be responsible for managing day-to-day operations across online marketplaces (such as Amazon, Flipkart, Ajio and other platforms) & own Website. This role will own end-to-end product listing, content management, inventory hygiene, and daily order fulfilment to ensure a smooth customer experience and achievement of sales targets.

Key Responsibilities

Marketplace Listing & Catalog Management

• Create, update, and maintain product listings on Amazon, Flipkart, Ajio and other marketplaces (titles, bullet points, descriptions, images, attributes, keywords, etc.).
• Ensure category-wise, brand-wise, and SKU-wise catalog completeness and accuracy as per each marketplace’s guidelines.
• Coordinate with design/content teams for listing images, A+ content, and enhanced brand content where applicable.
• Regularly audit live listings to identify and resolve errors, suppressions, duplicates, and compliance issues.

Content & Pricing Management

• Optimize content for better visibility, conversion, and platform SEO (search keywords, backend keywords, etc.).
• Update prices, offers, discounts, and promotions in line with the marketing calendar and business strategy.
• Ensure product information is consistent across all marketplaces and internal systems.

Inventory & Stock Management

• Monitor stock levels across marketplaces to maintain healthy in-stock rates while avoiding overstock and stock-outs.
• Coordinate with warehouse and procurement teams for timely replenishment and stock transfers.
• Reconcile marketplace inventory vs. physical stock; track and resolve stock discrepancies, damages, and returns.
• Maintain accurate inventory master’s and prepare periodic inventory and sale-through reports.

Order Fulfilment & Operations

• Oversee the complete daily order fulfilment process from order download to dispatch and delivery, ensuring on-time and error-free shipments.
• Coordinate with warehouse/operations teams for picking, packing, invoicing, shipping label generation, and handover to courier partners.
• Track shipment status, handle exceptions (RTO, delays, lost shipments), and coordinate with marketplaces/couriers to resolve issues.
• Ensure adherence to platform SLAs for dispatch, delivery, cancellations, and returns to maintain high seller ratings.

Reporting & Analysis

• Generate and maintain daily/weekly/monthly MIS for sales, orders, inventory, fulfilment TAT, returns and penalties.
• Identify gaps and opportunities in listings, inventory, and operations; suggest and implement process improvements.
• Share regular performance updates with management for decision-making.

Cross-functional Coordination

• Work closely with sales, marketing, warehouse, finance, and customer support teams to ensure seamless ecommerce operations.
• Coordinate with marketplace account managers for campaigns, events, promotions and resolving operational issues.

Key Skills & Competencies

• Strong hands-on experience with marketplaces such as Amazon Seller/Vendor Central, Flipkart Seller Hub, Ajio and similar platforms.
• Good understanding of ecommerce cataloging, listing standards, inventory flows and order fulfilment workflows.
• Proficiency in Excel/Google Sheets for bulk uploads, data analysis, and reporting.
• High attention to detail, process orientation and problem-solving ability.
• Good communication and coordination skills to work with internal teams and external partners.
• Ability to multitask and manage daily operations in a fast-paced environment.

Qualifications & Experience

• Graduate in any discipline; preference for Commerce/Business/Operations-related fields.
• Experience: 3–5 years of relevant experience in ecommerce operations / marketplace management, with at least 2+ years handling Amazon/Flipkart/Ajio listings and order fulfilment.
• Experience in a D2C or consumer brand will be an added advantage.

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Provident Fund
• Work from home

Work Location: In person