Immediate Opening for Functional Application Support Specialist-DMS/SFA

Greetings from Pan Asia Software Solutions!!!

We have an Immediate Opening Functional Application Support Specialist-DMS/SFA with our reputed Client.

Client Location Garden Mid Valley, Kuala Lumpur.

Experience: 3+ years

Note:

Monday to Friday - Onsite at Client HQ office in Gardens Mid Valley

Weekend (Saturday & Sunday) remote support within Klang Valley

Role Summary

Position : Functional Application Support Specialist-DMS/SFA (Malaysia)

Quantity : 1 HC + 1 backfill engineer

Location : Garden Mid Valley, Kuala Lumpur

Contact Period : 1 Year

Job Scope Summary - Functional Application Support Specialist, DMS/SFA (Malaysia)

Scope: L1 Managed Service (1 primary person with 1 backfill)

Role Description

BAU / Key User Support - Primary Role

• Provide dedicated frontline/key-user support for DMS/SFA in Malaysia, with BAU application support

as the primary responsibility and UAT/project rollout support as a secondary responsibility

• Act as the first point of contact for DMS/SFA issues from distributor, sales and business users

• Troubleshoot and validate issues before escalation

• Identify whether issues related to user/process, configuration, master data, device/connectivity,

integration or system defects

• Collect screenshots, error details, transaction information, and other evidence

• Log, categorise, track, and follow up tickets with L2/L3 and Danone IT

• Coordinate fixes/workarounds, perform retesting, update users and support ticket closure

• Support approved user access, basic setup, configuration and operational queries

• Maintain FAQs, troubleshooting guides, support documentation and knowledge articles

• Monitor recurring issues and provide regular ticket/support reporting

• May expand the role to other applications / other country

UAT & Project Support - Secondary

• Support preparation and execution of UAT, end to end and regression test

• Document defects and track them through JIRA/support workflow

• Retest fixes and support UAT readiness

• Support distributor rollout activities including:

1. User Onboarding and Training

2. Device/system readiness

3. Pilot and Go Live Support

4. User handholding

5. Hypercare and stabilisation

6. Transition from Project Support into BAU

Interested Share updated resume to [email protected] or Watsapp: +60 165720562 along with below details

Current Salary:

Expected Salary:

Notice Period:

Total Exp:

Relevant Exp:

{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}

Nithya Senior IT Talent Acquisition Specialist

HP : +6016 572 0562

Interested Share updated resume to [email protected] or Watsapp: +60 165720562 along with below details

Current Salary:

Expected Salary:

Notice Period:

Total Exp:

Relevant Exp:

{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}

Nithya Senior IT Talent Acquisition Specialist

HP : +6016 572 0562

Pay: RM4,000.00 - RM6,500.00 per month

Work Location: In person