Immediate opening For Unit Head - Tirunelveli

Role & responsibilities

• Oversee the overall day-to-day operations of the hospital unit and ensure smooth, efficient functioning of all departments.

• Develop and implement operational strategies to achieve the units clinical, financial, and service excellence objectives.

• Monitor revenue generation by improving patient volumes, service utilization, referral business, and overall business performance.

• Prepare and monitor the units budget, control operational costs, and ensure optimum utilization of resources.

• Monitor key performance indicators (KPIs) related to revenue, patient volumes, occupancy, expenses, productivity, and service quality.

• Ensure high standards of patient care, patient safety, customer service, and overall patient experience.

• Coordinate with department heads to ensure effective manpower planning, productivity, performance, and employee engagement.

• Ensure compliance with hospital policies, statutory requirements, quality standards, and accreditation guidelines.

• Identify operational gaps and implement corrective and preventive measures to improve efficiency and service quality.

• Handle patient grievances and escalated issues effectively, ensuring timely resolution and maintaining patient satisfaction.

• Build and maintain strong relationships with doctors, corporate clients, insurance companies, referral partners, and other key stakeholders.

• Monitor the performance of clinical and non-clinical departments and provide necessary guidance to achieve unit objectives.

• Coordinate with the central management and support functions such as HR, Finance, Marketing, IT, Purchase, and Facility Management.

• Review MIS reports and operational data to support effective decision-making and identify areas for improvement.

• Lead initiatives for business development, service expansion, cost optimization, and continuous improvement of the unit.

• Ensure proper maintenance of hospital infrastructure, equipment, facilities, and overall safety standards.

• Conduct regular unit rounds and review operational issues, patient feedback, staff concerns, and departmental performance.

• Develop and implement strategies to improve patient retention, referrals, repeat visits, and overall revenue performance.

• Foster a culture of accountability, teamwork, professionalism, and service excellence among employees.

• Report the overall operational and financial performance of the unit to senior management and recommend appropriate improvement measures.

• Ensure thorough knowledge and proper maintenance of all required documentation, records, policies, procedures, and evidence as per NABH standards, and ensure departmental compliance during internal and external audits.

• Interested candidate kindly share your CV to 9962580005

Preferred candidate profile

• Qualification - Any PG Degree / Doctorate
• Experience - 8 to 15 years
• Candidate having experience in hospital industry are preferred