(Immediate starters | Fresh grads) IT Helpdesk Engineer

Prior technical experience is not required, as training will be provided.

Key Responsibilities

• Service Desk Support: Serve as the first point of contact for users, answering IT service requests and responding promptly via phone, email, and voicemail.
• Problem Solving: Troubleshoot and resolve technical issues efficiently, ensuring a professional support experience.
• Incident Tracking: Log and manage technical issues from start to finish
• Account Management: Assist with the employee lifecycle by handling user account creation, profile updates, and access terminations.

Requirements

• Able to communicate well to end-users over the phone
• Good learning attitude with an interest in IT