Immigration Case Coordinator

Responsibilities

• Manage the collection, review, submission, and tracking of civil documents required for deployment processing.
• Coordinate closely with applicants and the deployment team to ensure accurate and timely document completion.
• Monitor the status of applications and follow up on outstanding documents and requirements.
• Ensure all required documents and supporting materials are completed and submitted within established timelines.
• Monitor applicant responsiveness and proactively follow up on pending requirements, clarifications, and submissions.
• Maintain accurate and up-to-date case trackers, reports, and documentation records.
• Provide regular status updates to the US team and relevant stakeholders regarding case progress and pending requirements.
• Respond to applicant inquiries and provide clear guidance regarding document requirements and processing procedures.
• Identify potential delays or issues and escalate them appropriately to ensure cases remain on track.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Management, Communication, or a related field.
• At least 2 years of relevant experience in administrative coordination, document processing, case management, or a related role.
• Experience in immigration processing or US immigration documentation is a strong advantage.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management skills with the ability to handle multiple cases simultaneously.
• Highly detail-oriented with strong document review and tracking skills.
• Proactive, dependable, and capable of working independently with minimal supervision.
• Strong follow-up, coordination, and problem-solving abilities.
• Proficient in Microsoft Office, Google Workspace, spreadsheets, and other tracking or case management tools.