Immigration Case Processor

Immigration Case Processor

Prosper Immigration Inc. Surrey, British Columbia, Canada (On-site)

Overview

At Prosper Immigration, we take pride in offering personalized and efficient immigration services to individuals and families seeking to visit, work, study, or settle in Canada. As an Immigration Case Processor , you will be at the core of our client support team, playing a vital role in managing and organizing the processing of immigration applications from start to finish.

This role requires knowledge of immigration processes, strong administrative capabilities, and the ability to communicate effectively in both English . You will support a diverse client base and may interact with applicants and stakeholders. Working closely with case managers and other immigration professionals, you will ensure that all applications are accurate, timely, and compliant with immigration laws and policies.

We are seeking a detail-oriented individual who thrives in a fast-paced, deadline-driven environment. If you have excellent organizational skills, strong communication abilities, and a commitment to making a difference in people’s lives, this role is perfect for you.

The Opportunity

At Prosper Immigration, the Immigration Case Processor plays a crucial role in ensuring the smooth handling of immigration applications. This position involves organizing client documents, preparing and submitting applications, and maintaining communication with government agencies. The ideal candidate will bring knowledge of immigration processes, fluency in English, and strong organizational expertise to provide exceptional service to individuals and families seeking to work, study, or settle in Canada.

What You Will Do

As part of the Surrey, BC team, the Immigration Case Processor will work under the guidance of the Head of Case Management to provide essential support for our clients' immigration needs.

Information Collection

• Provide clients with detailed information regarding application requirements for temporary residence, permanent residence, LMIA, and citizenship.
• Keep clients informed on case statuses and any relevant updates regarding service delivery.
• Respond to telephone and email inquiries in accordance with program procedures in both English and French.

Case Management

• Assess and screen clients to determine eligibility for immigration benefits and services.
• Gather necessary documentation following checklists provided by CIE, IRCC, Service Canada, or provincial immigration bodies.
• Complete immigration forms for assigned cases, ensuring all required documents are attached in the correct order.
• Conduct follow-ups to collect missing documents, confirm receipt of notices from IRCC or Service Canada, remind clients of upcoming deadlines, and monitor application outcomes.
• Maintain accurate, confidential case files, both electronically and in hard copy.

Ancillary Activities

• Assist with taking photographs, making copies, and assembling application packages.
• Keep the client management Excel sheet up to date and organized.

What You Bring to the Role

• Knowledge of immigration processes and documentation requirements is an asset.
• Strong organizational and analytical skills with the ability to meet strict deadlines.
• Excellent bilingual communication and research skills.
• Detail-oriented, with the ability to work independently and efficiently.
• Proficiency with email, MS Office, Adobe PDF, and Skype.

Keys to Your Success

At Prosper Immigration, our team members are driven by delivering results, fostering trust, and driving growth. We understand that a diverse workforce strengthens our relationships and business. As a proud equal-opportunity employer, Prosper Immigration is committed to creating an inclusive, barrier-free workplace where every employee can thrive. We celebrate the diversity of our staff and encourage all qualified applicants to apply, bringing their full, authentic selves to work.