IMMIGRATION CONSULTANT

• Provide end-to-end service in relation to secure work/residence authorization for corporate clients or direct consumers.
• Manage client expectations and provide client’s contractual agreement or Santa Fe KPIs’ ensuring every service is billed as per approved pricing.
• Monitor documents expiry dates and alert clients as appropriate.
• Input all necessary information in CORE (or any other database used by the group to monitor and deliver Immigration services) and ensure data accuracy.
• Ensure filing/archiving of every case as per ISO requirements.
• Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.
• Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should be service require additional quote.
• Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.

Requirements:

• Tertiary Qualification in relevant discipline
• Current registration as Immigration Consultant in locations where required by Legislation.
• Must have at least 2 years’ relevant immigration experience.
• Excellent computer skill, MS Office, Outlook, etc.
• Superior English ability and fluency in local language depending on office location.
• Proven client service experience.
• Attention to details
• The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics.

Candidates with relevant industry experience with more than 5 years of service will consider for a senior role.