Immigration File Processing Officer / Case Manager

About the Role

We are seeking an experienced Immigration File Processing Officer with hands-on experience in Canadian immigration applications, particularly Study Permits, Work Permits, Provincial Nominee Programs (PNPs), visitor visas, and permanent residence pathways. The ideal candidate will be responsible for preparing, reviewing, and managing immigration files from document collection to final submission while ensuring compliance with IRCC and provincial program requirements.

Key Responsibilities

Study Permit Applications

• Assess applicant eligibility for Canadian study permits.
• Prepare complete study permit applications.
• Draft Statement of Purpose (SOP) and supporting explanations.
• Review financial documents, education credentials, and admission letters.
• Upload and submit applications through the IRCC portal.
• Monitor application status and respond to IRCC requests.

Work Permit Applications

• Prepare LMIA-based and LMIA-exempt work permit applications.
• Collect and verify employer documentation.
• Prepare employer compliance review checklists.
• Assist with closed and open work permit applications.
• Handle spouse open work permits and dependent applications.

Provincial Nominee Programs (PNP)

• Create and manage profiles under various PNP streams.
• Monitor provincial draws and program changes.
• Prepare provincial nomination applications.
• Review supporting documents for compliance with provincial requirements.
• Track nomination validity and application deadlines.

File Management

• Maintain accurate client records and filing systems.
• Track document collection and application milestones.
• Prepare client checklists and document requests.
• Ensure files are audit-ready and compliant.
• Update CRM/database with case notes and status updates.

Client Communication

• Follow up with clients regarding missing documents.
• Explain documentation requirements.
• Coordinate with admissions, recruitment, and compliance teams.
• Provide regular file status updates.

Compliance & Quality Control

• Review applications before submission.
• Ensure compliance with IRCC regulations and provincial guidelines.
• Stay updated on immigration policy changes.
• Minimize refusals through accurate filing and documentation review.

Required Qualifications

Education

• Bachelor's Degree preferred.
• Diploma or Certificate in Immigration Consulting, International Education, Law, or related field is an asset.

Experience

• Minimum 2 years of experience handling Canadian immigration files.
• Experience with:
• Study Permits
• Work Permits
• Visitor Visas
• Express Entry
• Provincial Nominee Programs (Ontario, Alberta, Saskatchewan, Manitoba, New Brunswick, etc.)
• Experience working with international students is preferred.

Technical Skills

• Strong knowledge of IRCC online portals.
• Experience with:
• GCKey / IRCC Portal
• Provincial Nominee Program portals
• ApplyBoard (asset)
• CRM systems
• Microsoft Office Suite
• PDF document management

Knowledge Requirements

• Canadian immigration regulations.
• Study permit requirements.
• Work permit categories.
• Provincial immigration programs.
• Document verification and compliance procedures.

Key Performance Indicators (KPIs)

• Number of applications submitted monthly.
• File accuracy rate.
• Application approval rate.
• Client satisfaction score.
• Turnaround time from file opening to submission.
• Compliance and audit accuracy.

Requirements:

• Minimum 2 years Canadian immigration filing experience
• Excellent English communication
• Experience with Study Permits, Work Permits, and PNPs
• Ability to work remotely from India
• Strong documentation and compliance skills

This role would be particularly suitable for someone who has worked with an education consultancy in India and has experience using ApplyBoard and other Canadian college/university admission portals.

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: Remote