IMPEX Assistant

Company Overview

Worldwide Logistics Philippines Solutions Inc., a member of the Worldwide Logistics Group (WWL), founded in 2003 and headquartered in Shanghai, International Headquarter in Singapore operates across more than 60 countries and regions.

The Group provides end-to-end global logistics solutions, including ocean freight, air freight, land transport, multimodal services, cross-border e-commerce logistics, warehousing, and supply chain management.

Driven by digital and AI innovation, WWL delivers efficient, reliable, and intelligent one-stop logistics services to customers worldwide.

Key Responsibilities

Import & Export Operations

• Assist in coordinating daily import and export shipments from booking through completion.

• Prepare, check, and maintain import/export shipping documents and operational records.

• Coordinate with customers, shipping lines, airlines, transport providers, customs brokers, and other relevant parties to ensure smooth shipment execution.

• Monitor shipment schedules, cargo movement, documentation status, and delivery arrangements.

• Follow up on shipment milestones and promptly communicate any delays, discrepancies, or operational issues.

• Assist in coordinating customs clearance and other import/export-related requirements with relevant parties.

Documentation & Data Management

• Prepare and verify shipping and operational documents to ensure information is complete and accurate.

• Maintain proper records of shipment documents, customer instructions, quotations, bookings, delivery information, and other operational records.

• Update internal systems and tracking records accurately and on a timely basis.

• Assist in preparing operational reports and shipment status updates when required.

Coordination & Customer Support

• Coordinate with internal departments such as Sales, Customer Service, Warehouse, Transport, Finance, and other operations teams.

• Communicate with customers and service providers regarding shipment arrangements, documentation, schedules, and operational requirements.

• Escalate shipment issues, delays, or discrepancies to the Logistics Operation Manager in a timely manner.

• Support the team in resolving operational issues and ensuring customer requirements are properly followed up.

Operational Control & Improvement

• Monitor assigned shipments and ensure follow-up actions are completed within the required timeline.

• Identify operational discrepancies or potential risks and highlight them to the supervisor.

• Maintain a proactive approach in following up outstanding matters instead of waiting for instructions.

• Support the department in improving operational processes, documentation, and workflow efficiency.

• Challenge existing practices and suggest practical improvements where appropriate.

Team Support & Development

• Work closely with the Logistics Operation Manager and other team members to achieve department objectives.

• Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.

• Participate in training and development activities to build knowledge in import/export and logistics operations.

• Be willing to take on additional responsibilities as knowledge and experience develop.

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Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Fresh graduates or candidates with relevant logistics experience are welcome to apply.

• Previous experience in import/export, freight forwarding, shipping, customs clearance, or logistics operations is an advantage.

• Basic understanding of import/export processes and shipping documentation is preferred.

• Good command of English, both written and spoken. Filipino/Tagalog communication skills are required.

• Strong analytical and critical-thinking skills.

• Decisive and able to assess situations and take appropriate action within the scope of responsibility.

• Able to think outside the box and identify practical solutions to operational issues.

• Willing to challenge the status quo and contribute ideas for process improvement.

• Good communication, coordination, and follow-up skills.

• Proactive, responsible, detail-oriented, and willing to learn.

• Able to work independently while also functioning effectively as part of a team