IMPLEMENTATION, ADOPTION & FIELD SUPPORT COORDINATOR

Work Arrangement: On-site, with frequent travel and field activities

ABOUT THE ROLE

At BlxckPay we are looking for an energetic, personable, and service-oriented professional to help employers and workers successfully adopt and use our payment solutions.

This is a hands-on field and coordination role that combines customer onboarding, training, card delivery, worker support, relationship building, and coordination of BLXCK Pay onboarding team members located across multiple states.

The Coordinator will help ensure that onboarding activities are organized, consistent, and completed according to BLXCK Pay’s service and operational standards. This includes assigning and coordinating onboarding activities, maintaining communication with remote team members, monitoring progress, and providing guidance when additional support is needed.

The position goes beyond simply explaining how the product works. We are looking for someone who can build trust, communicate the practical value of BLXCK Pay, generate enthusiasm, and help people feel confident using the solution.

You do not need to be a traditional salesperson. We are looking for someone naturally charismatic and persuasive who can influence adoption through trust, enthusiasm, practical examples, and excellent service.

WHAT YOU’LL DO

• Train employers on the BLXCK Pay web platform and guide them through their first transactions.

• Deliver and activate BLXCK Pay debit cards at farms, ranches, offices, and worker locations.

• Present the benefits of BLXCK Pay to workers in a simple, engaging, and practical way.

• Help workers install and use the BLXCK Pay mobile app.

• Explain card and app features clearly to people with different levels of technology experience.

• Answer questions, address concerns, and help turn uncertainty or resistance into confidence.

• Build positive relationships with employers and workers throughout the onboarding process.

• Resolve basic onboarding and technology issues and coordinate additional support when needed.

• Coordinate BLXCK Pay employees who perform onboarding activities in other states.

• Assign and coordinate onboarding visits, card deliveries, training sessions, and other field activities according to operational priorities.

• Maintain regular communication with onboarding team members across different locations to confirm schedules, assignments, progress, and completion of activities.

• Provide onboarding team members with the information, instructions, materials, and support needed to complete their assignments successfully.

• Promote consistent onboarding practices, messaging, and service standards across all locations.

• Monitor onboarding results and identify delays, recurring issues, training needs, or situations that require additional support.

• Collect and consolidate activity reports from onboarding team members in different states.

• Escalate operational, customer service, technology, or compliance issues to the appropriate internal team.

• Maintain accurate records of card deliveries, activations, onboarding activities, and field visits.

• Visit nearby prospective clients during field trips to introduce BLXCK Pay, generate interest, and identify opportunities for the Sales team.

• Maintain accurate control of cards received, assigned, delivered, and pending.

Tipo de puesto: Tiempo completo

Sueldo: $4,500.00 - $5,000.00 al mes

Lugar de trabajo: Empleo presencial