Implementation Analyst

Duties and Responsibilities

1. Development

• Review module customization
• Define technical specifications
• Facilitate data migration and conversion
• Facilitate User Training
• Prepare test cases/scripts
• Roll-out Project Go-Live
• Resolve issues lodged in CPI's Ticketing System
• Participate in conference calls relating to project deliverables
• Act as liason between Project Stakeholders
• Propose Project initiative that will add value for the team
• Ensure escalation of issues to Systems Integration Manager and other teams concerned
• Follow coding standard
• Observe and implement company process standard

2. Implementation

• Perform Project Estimates during Proof of Concept
• Facilitate Data Gathering through-
• Interview
• Conference Call
• Survey whenever necessary
• Prepare Business Requirement document
• Finalize Project Timelines
• Report Project Milestones
• Facilitate document sign-off requirement
• Facilitate User Acceptance Testing in the following-
• Internal Testing
• Beta Testing
• Parallel Testing
• Consolidate, review and prepare User's Manual
• Facilitate User Training
• Participate in post mortem analysis
• Develop and customize system according to the requirements of the client being implemented

3. Client Relationship Management

• Build rapport with internal and external clients through constant and effective communication on any service delivery related matters
• Strictly comply with internal and external Service Level Agreements (SLA)

4. Resource Management

• Support and recommend cost saving measures to meet financial objectives of the Company

5. Personal Leadership and Teamwork

• Take ownership of personal learning and development
• Ensure teamwork and discipline in the workplace
• Comply with internal controls and adhere to Company policies and procedures

Specifications:

• Graduate of any business-related or IT-related course
• With relevant experience in timekeeping and payroll processing is preferred
• Must be knowledgeable in project management
• Must be proficient in MS Applications
• Must be adept in System Analysis and Design
• Must have excellent communication skills
• Must be keen on details
• Must be customer oriented
• Preferably resident of Pasig or Mandaluyong