Implementation Analyst

JLL empowers you to shape a brighter way.

Job Summary

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking Corrigo Platform Analyst role to join our JLL Technologies Client Delivery team. The Corrigo Platform Analyst is responsible for managing, optimizing, and supporting JLL's Corrigo work order management platform. This role serves as the technical liaison between facilities management operations, vendors, and IT teams to ensure efficient facility maintenance workflows and system performance.

Responsibilities

• Platform Administration & Configuration Administers: The Corrigo platform including user management, permissions, workflow configurations, and system settings. Configures work order routing rules, vendor assignments, asset hierarchies, and approval processes to match business requirements. Maintains system documentation and standard operating procedures.
• Data Management & Reporting Development: Maintains dashboards, reports, and analytics to track key performance indicators such as work order completion rates, vendor response times and other metrics. Ensures data integrity across the platform and performs regular audits. Extracts and analyses data to identify trends and optimization opportunities.
• User Support & Training: Provides tier 2/3 technical support to end users including facilities managers, technicians, and vendors. Creates training materials and conducts training sessions for new users and feature rollouts. Troubleshoots system issues and coordinates with Corrigo support when escalation is needed.
• Process Improvement: Collaborates with stakeholders to identify inefficiencies in maintenance workflows and recommends system enhancements. Participates in system upgrades, testing new features, and implementing best practices. Documents process improvements and their impact on operations.

Core Skillsets

• Advanced troubleshooting ability and logic
• Independently motivated
• Excellent attention to detail
• Superior proactive customer service skills
• Knowledge of real estate industry and real estate technology
• Superior troubleshooting skills
• Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
• Previous ITIL training and knowledge

Qualifications

• Bachelors degree in Information Systems, Facilities Management, Business Administration, or related field
• 3-5 years of experience with computerized maintenance management systems (CMMS) or work order management platforms (Preferred)
• Previous experience with Corrigo platform strongly preferred
• Strong analytical skills with proficiency in Excel, Power BI, or similar reporting tools
• Understanding of facilities management operations and maintenance workflows
• Excellent problem-solving and troubleshooting abilities
• Strong communication skills with ability to translate technical concepts for non-technical audiences

Location

On-site Bengaluru, Karnataka; Mumbai, Maharashtra

Scheduled Weekly Hours

40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.